- Company: Get A Job.ai
- Location: USA
- Salary: Pay not listed
- Work type: Remote
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential web platform company seeking Customer Support Associates to join their remote operations team. This is a frontline role where you'll work directly with customers every day, resolving account issues and delivering exceptional service experiences through live chat and email channels.
This position requires attendance at mandatory virtual training from September 28th through October 9th. Candidates must reside in one of the following states: Delaware, Florida, Georgia, Kansas, Michigan, Missouri, Ohio, Oregon, Tennessee, or Utah.
You must have a dedicated home office with reliable, stable Wi-Fi. International work arrangements and digital nomad situations are not supported.
Responsibilities
- Respond to customer live chats and emails in a timely manner—live chat is the primary channel, representing approximately 90% of daily work
- Troubleshoot and guide customers through account, billing, domain, and transactional inquiries
- Independently meet targets across quality, productivity, and customer satisfaction metrics
- Stay current on new product features and platform improvements
- Identify customer experience patterns and escalate critical issues appropriately
What We're Looking For
- Open availability to work a 40-hour week that includes weekends and holidays
- 1+ years of customer-facing experience in a similar role (retail, hospitality, or online support)
- Excellent written communication skills with strong attention to spelling and grammar
- Ability to decode conversations, identify root causes, and align on solutions
- Skill in prioritizing competing requests in a fast-paced environment
- Consistent, dependable internet connection and a distraction-free workspace
- Familiarity with website building platforms is a plus
How We Work With You
When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—all communication regarding this opportunity should go through our talent team at Get A Job.ai.
Pay
This role offers competitive hourly compensation. Some overtime may be available. Our client also provides comprehensive benefits including medical plan options with potential for 100% covered premiums, dental and vision coverage, health savings account contributions, fertility and adoption benefits, retirement matching, flexible PTO, 12 weeks paid parental leave, monthly remote work stipend, education reimbursement, and employee assistance programs.
Get A Job.ai is an equal opportunity recruiting firm. We welcome applicants from all backgrounds and are committed to fair and inclusive hiring practices.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Terms used in this posting
- PTO
- Paid Time Off — vacation, personal, or sick days you can take while still being paid.
Explore Get A Job.ai online
Working in USA
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
Note: US observes a public holiday on Sep 7 — Labour Day.
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
National job openings rate: 4.4% — via BLS JOLTS
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 2.0% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 203,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Support Associate
- Employer Get A Job.ai
- Location USA · Remote-friendly
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 3, 2026
- Apply by October 3, 2026
- Country United States
- Overview Full job description on this page (385 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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Occupation family: Customer Support Associate
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