Chef de Projet – Satisfaction Client | Project Leader – Customer Satisfaction

AG invites applications for a Chef de Projet – Satisfaction Client (Project Leader – Customer Satisfaction) based in Montreal Area. This full-time, on-site position offers the opportunity to drive project success while maintaining exceptional customer relationships.

The Opportunity

Do you thrive at the intersection of operational delivery and customer delight? We're seeking a results-driven project leader to champion initiatives that matter to our clients and stakeholders. In this Chef de Projet role, you'll bring structure and vision to complex undertakings, coordinate cross-functional teams, and ensure every milestone strengthens customer confidence. This position is perfect for someone who sees customer satisfaction not as an afterthought, but as the foundation of successful project delivery in the Montreal Area market.

Your Responsibilities

• Define project scope, timeline, resources, and budget; establish clear deliverables and success criteria
• Act as the primary point of contact for clients and internal stakeholders; gather requirements, manage expectations, and communicate progress transparently
• Oversee day-to-day project execution, including task coordination, risk management, and issue resolution
• Build and lead project teams; foster accountability, collaboration, and professional growth within the group
• Track performance against metrics; document outcomes and contribute to process improvements that enhance future customer satisfaction
• Proactively identify and address gaps in delivery or customer confidence before they escalate

Skills & Qualifications

• Demonstrated success leading projects of significant complexity across multiple functions or business units
• Excellent written and verbal communication; bilingual capability in French and English is preferred
• Formal training or certification in project management methodologies (PRINCE2, Agile, PMP, or similar)
• Proficiency with project planning and tracking tools; strong Microsoft Office skills
• Proven ability to synthesize competing priorities and remain adaptable in evolving conditions
• Track record of building stakeholder confidence and delivering measurable improvements in project or customer outcomes

About AG

AG is headquartered in Montreal Area and is committed to delivering outstanding results through disciplined project management and a customer-first mindset. We attract talented professionals who are driven by impact and value collaboration, continuous learning, and excellence across every engagement.

Apply Today

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