Virtual Front Desk

Join US Physical Therapy's growing team as a Virtual Front Desk professional supporting our Twin Falls, ID location from a remote position. This full-time role combines customer service excellence with healthcare administration, offering remote work flexibility while making a direct impact on patient care.

About This Position

The Virtual Front Desk role at US Physical Therapy puts you at the forefront of patient interactions. Working remotely from your home office, you'll be the welcoming voice and organizational backbone for our Twin Falls, ID clinic, managing scheduling, patient communications, and administrative support. As a virtual front desk professional, you're essential to maintaining smooth operations and positive patient experiences in the physical therapy setting.

Responsibilities

• Answer patient phone calls with professionalism and warmth
• Respond to patient emails promptly and accurately
• Schedule new and returning patient appointments
• Confirm upcoming appointments and handle cancellations or rescheduling
• Collect and verify patient insurance information
• Prepare new patient intake paperwork and documentation
• Maintain patient records in compliance with HIPAA privacy standards
• Communicate with clinical staff regarding scheduling needs and patient questions

What You Bring

• Strong communication skills, both written and verbal
• Customer service experience in any industry
• Organizational skills to manage multiple priorities simultaneously
• Proficiency with phones, email systems, and scheduling software
• Comfortable with medical terminology and patient-centered care principles
• Reliable high-speed internet and a professional home office environment
• Ability to work independently and as part of a remote team

Why Join US Physical Therapy

US Physical Therapy is a respected leader in delivering comprehensive physical therapy services nationwide. We value our front desk professionals as essential partners in patient care and organizational success. By joining our remote team, you'll contribute to real outcomes in patients' recovery journeys while enjoying the flexibility and convenience of working from home.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.