IT Support & Infrastructure Engineer

Responsibilities

We are representing a confidential managed services provider seeking an IT Support & Infrastructure Engineer based in Addlestone, Richmond upon Thames. In this hands-on role, you will:

• Provide technical assistance to end-users and serve as a trusted point of contact for IT support matters
• Visit customer sites to investigate and resolve technical issues, perform installations, and undertake planned maintenance
• Manage incidents, requests, and ongoing technical tasks through the Service Desk system
• Provide regular updates to users and ensure tickets are progressed within agreed SLAs
• Escalate critical, complex, or high-priority issues to management when appropriate
• Monitor IT environments and infrastructure to ensure systems remain reliable and meet business requirements
• Install, configure, test, maintain, and repair IT hardware, software, and related systems
• Maintain accurate ticket information and document technical work
• Respond to major incidents and priority issues both remotely and on-site

What We're Looking For

Our talent team is seeking candidates with a minimum of 5 years' experience in a similar IT engineering role. Essential technical skills include:

• Cyber Essentials and GDPR security standards, including configuration and implementation (mandatory)
• Microsoft 365 services, including Email, SharePoint, Teams, and OneDrive (mandatory)
• Microsoft Intune, RMM solutions, and telephone platforms
• Network infrastructure installation and support, including routers, switches, wireless access points, DHCP, DNS, TCP/IP, firewalls, and VLANs
• Windows Server 2016, 2019, and 2022, including Group Policy and security policies
• Azure administration and implementation
• Windows 10, Windows 11, and Mac operating systems
• Building, imaging, and configuring different IT environments
• Experience working with external suppliers and service providers to resolve technical requirements

You should possess strong written and verbal communication skills, a professional customer-facing manner, the ability to analyse issues and troubleshoot effectively, and the capacity to work both independently and collaboratively as part of a team.

How We Work With You

Candidates should apply directly through Get A Job.ai. Our recruiting team will screen applications and conduct initial interviews. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication must flow through our talent team to ensure a professional and coordinated hiring process.

Pay

Compensation details will be discussed during the screening process. The position includes 40 days' paid holiday annually.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes applications from all qualified candidates regardless of background.