Infrastructure Engineer

About This Opportunity

We are representing a confidential managed services provider supporting enterprise clients across the United Kingdom. Our talent team is seeking an Infrastructure Engineer to join their technical operations. This is a hands-on role combining remote support with regular on-site customer visits across infrastructure, Microsoft platforms, hardware, and security environments.

Responsibilities

• Provide technical support to customers and serve as a primary point of contact for infrastructure matters
• Attend customer sites to diagnose faults, perform repairs, and execute scheduled maintenance activities
• Manage support incidents and service requests through ticketing systems
• Deliver timely customer updates and maintain agreed service-level commitments
• Escalate critical technical issues to management as appropriate
• Monitor customer infrastructure and system environments to ensure operational continuity
• Deploy, test, maintain, and troubleshoot hardware and software across customer estates
• Document technical work accurately and keep service tickets current
• Take ownership of urgent incidents requiring remote or on-site intervention
• Review daily workload and priorities, managing your technical assignments independently

What We're Looking For

• At least 5 years of experience in an IT infrastructure or support engineering role
• Mandatory: Cyber Essentials and GDPR security implementation experience
• Mandatory: Strong working knowledge of Microsoft 365 services including Email, SharePoint, Teams, and OneDrive
• Experience with Intune, RMM platforms, and telephone/communications systems
• Network infrastructure expertise covering routers, switches, access points, DHCP, DNS, TCP/IP, VLANs, and firewalls
• Proficiency with Windows Server 2016, 2019, and 2022, including Group Policy and security configuration
• Azure administration and system implementation experience
• Experience supporting Windows 10, Windows 11, and Mac environments
• Client build, imaging, and deployment capabilities
• Strong collaborative skills working with external suppliers and technical service providers
• Understanding of IT processes, procedures, and industry best practices
• Excellent written and verbal communication with a customer-service orientation
• Strong analytical and troubleshooting abilities with capacity to work independently

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your technical background and career goals. Qualified candidates will be submitted to our client for consideration. Please do not contact the employer directly—all communication will be coordinated through our team to ensure a professional process.

Pay

Our client offers £30,000–£40,000 per annum depending on experience, plus 40 days of paid holiday annually. Compensation is paid directly by the employer upon hire.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from all qualified candidates regardless of background.