Regional Director, Customer Success, LATAM

About This Opportunity

Our talent team is representing a confidential EdTech organization seeking a Regional Director, Customer Success to lead their LATAM operations from Brazil. This role sits at the intersection of strategic leadership and hands-on team development, overseeing a portfolio of enterprise accounts across Latin America while building a unified, high-performing Customer Success function.

You'll lead a team of Customer Success Managers who drive adoption, retention, and expansion across the region. The position requires seamless trilingual communication and the ability to partner across Sales, Product, Renewals, and Support to ensure customers achieve measurable outcomes and become long-term advocates.

Responsibilities

• Own regional targets for retention, expansion, product adoption, and account health across the LATAM customer base
• Develop and execute proactive Customer Success strategies that improve customer value and deepen executive engagement
• Use data analytics to identify trends, risks, and growth opportunities; drive continuous improvement in tooling, processes, and enablement
• Build and lead a high-performance, inclusive team culture grounded in accountability and customer focus
• Set clear goals and create professional development plans for each team member; identify and mentor future leaders
• Cultivate relationships with key customer stakeholders and executive sponsors across the region
• Serve as escalation point for at-risk or strategic accounts, partnering cross-functionally to drive resolution
• Partner with Renewal and Sales leadership on forecasting, expansion motions, and seamless customer handoffs
• Represent the voice of the customer internally, surfacing insights to Product, Marketing, and Sales teams
• Collaborate with Support and Enablement to ensure a cohesive end-to-end customer experience

What We're Looking For

• Business fluency in English, Spanish, and Portuguese – you'll present, negotiate, and build trust with executive sponsors across LATAM and global stakeholders in all three languages
• 6+ years in Customer Success, Account Management, or related customer-facing roles
• 2+ years directly managing a team of CSMs or similar customer success professionals
• Proven track record of meeting or exceeding retention and expansion targets
• Experience coaching individual contributors and supporting their career growth
• Strong analytical skills; comfortable working with CRM and CS platforms such as Salesforce, Gainsight, or similar tools
• Excellent communication skills with experience presenting to senior stakeholders and C-level executives
• Demonstrated ability to manage through ambiguity and build processes where none exist
• Strategic mindset with the expertise to integrate distinct teams into a unified, high-performing organization

How We Work with You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and confirm alignment with the role. Once we've identified strong mutual fit, we'll submit your profile to our client for consideration. Please do not attempt to contact the hiring organization directly, as all communication and coordination will flow through our team to ensure a smooth, professional process.

Pay

Compensation details will be discussed during the screening process and are competitive for the LATAM market and this level of leadership responsibility.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We consider all qualified applicants and provide reasonable accommodations upon request.