Customer Service – Self Storage Manager

Join Public Storage as a Customer Service and Self Storage Manager in Boyertown, PA, where you'll lead daily operations at one of the nation's most trusted storage facilities. This is a full-time position ideal for someone who excels at solving customer problems while managing a fast-paced storage environment.

About This Position

As a Customer Service Self Storage Manager with Public Storage, you'll be the key leader responsible for delivering outstanding customer experiences while overseeing the day-to-day operations of our Boyertown, PA facility. In this full-time role, you'll work on-site to ensure our storage community runs smoothly, customers receive prompt assistance, and our facility maintains the highest operational standards. This position combines customer-facing service with hands-on facility management—perfect for someone who thrives in a direct, independent role where your decisions directly impact customer satisfaction and facility performance.

What You'll Do

• Provide friendly, responsive customer service to storage renters, addressing questions, resolving concerns, and driving retention
• Manage unit leasing, rental agreements, and account collections while maintaining accurate records
• Oversee facility cleanliness, security, and maintenance to ensure a safe, well-maintained environment for customers
• Handle customer billing inquiries and payment processing with accuracy and professionalism
• Perform light maintenance and facility repairs or coordinate with vendors as needed
• Monitor access, enforce facility rules, and maintain a secure environment for stored goods
• Build customer relationships and work to maximize occupancy and customer lifetime value

Who We're Looking For

• Strong customer service background with a proven ability to handle difficult situations with patience and professionalism
• Excellent communication and interpersonal skills suited to a fast-paced, customer-facing environment
• Ability to multitask and prioritize in a busy facility with diverse customer needs
• Reliability and responsibility—you'll often be the primary management presence on-site
• Basic computer skills for point-of-sale systems, billing, and record management
• Willingness to perform light physical work, including minor facility maintenance and repairs
• Problem-solving mindset and proactive approach to improving customer experience and operational efficiency

About the Company

Public Storage is the leading self-storage operator in the United States, trusted by millions of customers to safeguard their belongings. We're committed to delivering clean, secure, and well-managed facilities alongside first-class customer service at every location nationwide.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.