Billing Specialist (US Weekend)

About This Opportunity

We are representing a confidential security software organization seeking a Billing Specialist to support their growing user base during US weekend hours. This fully remote position allows you to work from anywhere in the world while providing critical billing support to customers when they need it most.

Our client serves millions of users globally and is committed to delivering exceptional customer experiences. The billing support team resolves the majority of inquiries the same day through their email support system, requiring strong written communication skills and attention to detail.

Responsibilities

• Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
• Answer customer questions about billing and account status with clarity and professionalism
• Accurately identify and resolve billing and account errors or issues
• Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
• Generate invoices for new orders and renewals, ensuring correct calculation and recognition
• Set up and maintain customer accounts in the billing system
• Assist with other accounting duties and participate in departmental projects to meet business needs

What We're Looking For

• A passion for helping customers and a strong sense of empathy
• Experience with customer service and communicating billing issues with customers and internal departments
• Understanding of the sensitivity required when working with confidential billing and accounting information
• Superb organization, attention to detail, and time management skills
• Excellent written and verbal communication skills with stellar grammar
• Creative problem-solving skills, good judgment, and ability to learn quickly
• Strong work ethic and ability to multitask in a cross-functional, fast-paced environment
• Working knowledge of Google G Suite and/or Microsoft Office applications
• Experience with cloud-based applications (preferred)
• Experience working with Stripe (preferred)
• Experience in retail or other fast-paced customer-facing environments (preferred)
• Must be located in the United States

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll coordinate interviews with the hiring manager and leadership team on your behalf. We act as your advocate throughout the process. Please do not contact the client directly—all communication should flow through our team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to creating a diverse and inclusive recruitment process. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.