Customer Success Manager (m/w/d) – EnerGuide

Responsibilities

We are representing a fast-growing PropTech SaaS company in Dresden that is scaling customer success operations from the ground up. As Customer Success Manager, you will own the full lifecycle from onboarding through renewal and expansion, building scalable processes while actively managing your own book of business.

Your core responsibilities include:

• Developing and scaling customer success processes including onboarding workflows, playbooks, segmentation models, and CS reporting frameworks that can support rapid growth
• Owning renewal and expansion revenue with accountability for GRR, NRR, and expansion metrics—this is a revenue role, not a support function
• Managing new customer onboarding from handoff through productive platform usage, coordinating technical data integration with engineering support
• Defining and monitoring customer health scores, identifying churn risks early, and implementing proactive retention strategies
• Designing segment-specific customer success motions, determining where high-touch engagement is required versus where automation can scale effectively
• Configuring and maintaining HubSpot Service Hub independently including tickets, health scoring, pipelines, workflows, and dashboards
• Serving as the voice of the customer to product and engineering teams, delivering structured feedback to influence roadmap priorities

What We're Looking For

This role requires proven experience building customer success from the ground up in early-stage B2B SaaS environments. Our client needs someone who has done this before, not someone looking to learn on the job.

Must-have requirements:

• Demonstrated experience building customer success operations at an early-stage B2B SaaS company—developing onboarding processes, playbooks, and reporting systems from scratch, not inheriting established frameworks
• Proven ability to manage and move key CS metrics including NRR, GRR, churn rate, time-to-value, health scores, and expansion revenue with specific examples and outcomes from previous roles
• Advanced HubSpot configuration skills including independent setup of Service Hub, ticketing systems, health scores, workflows, sequences, and custom reporting—user-level familiarity is not sufficient
• Direct ownership of renewals and expansion revenue targets, not just supporting others who held the number
• Experience designing differentiated customer success approaches for multiple customer segments with clear rationale for treatment strategies
• Fluent German required; English proficiency beneficial

Preferred qualifications:

• Familiarity with real estate, property management, or energy/sustainability domains
• Understanding of European building efficiency regulations and compliance frameworks

How We Work With You

Our talent team at Get A Job.ai partners exclusively with innovative technology companies to connect them with experienced professionals. When you apply through our platform, a dedicated recruiter will review your background and conduct an initial screening to understand your customer success building experience and technical capabilities.

If your profile aligns with our client's requirements, we will prepare and submit your candidacy directly to their hiring team. Throughout the process, we serve as your advocate and primary point of contact. Please do not attempt to contact the client directly, as all communication is coordinated through Get A Job.ai to ensure a professional and organized candidate experience.

This position is based in Dresden with an on-site working model. The client values in-person collaboration and has built a team that works together locally rather than in a distributed remote setup.

Pay

Compensation details will be discussed during the screening process. The role includes an attractive base salary plus uncapped performance-based compensation tied directly to customer retention and expansion metrics.

Get A Job.ai is an equal opportunity employer committed to building diverse and inclusive teams. We encourage applications from candidates of all backgrounds and experiences.