Incident & Problem Coordinator

About This Opportunity

We are representing a confidential fintech organization seeking an Incident & Problem Coordinator to join their technology operations team in Milton Keynes. This is a critical role for someone who thrives under pressure and can bring both technical credibility and exceptional coordination skills to live incident management.

In this position, you'll act as incident commander during technical incidents, driving rapid diagnosis, coordinating engineering teams, and ensuring service restoration as quickly and safely as possible. This goes beyond simple coordination—you'll need hands-on technical experience to challenge engineering decisions during live incidents and identify patterns that support root cause analysis and long-term fixes.

Responsibilities

• Act as incident commander during technically focused incidents, coordinating technical bridges and incident calls that impact the organization
• Create and monitor incident communication channels to ensure timely progression and resolution
• Support technical teams by ensuring all relevant information is available for triage activities and engaging the appropriate support teams when needed
• Maintain consistent communication with key stakeholders during and after incidents, updating all relevant communication channels throughout
• Update incident tracking systems, status pages, and documentation with relevant incident details
• Lead post-incident reviews and create detailed problem records including root cause analysis and resolution recommendations
• Maintain KPIs and metrics for incident and problem management processes
• Track actions assigned during post-incident reviews to ensure timely completion by action owners
• Assist with creation and maintenance of incident management reporting

What We're Looking For

• Strong communication skills with a creative approach to problem-solving
• Ability to take ownership of individual and assigned tasks, prioritizing effectively under pressure
• Genuine curiosity about new technologies and commitment to continuous learning
• Prior IT support experience preferred but not essential
• Previous experience working in a financial institution is advantageous
• Technical credibility to challenge engineering decisions during live incidents
• Pattern recognition skills to identify root causes and prevent recurrence
• Unrestricted right to work in the UK (sponsorship is not available)

How We Work With You

When you apply through Get A Job.ai, our talent team will review your application and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all applications must come through our recruiting process to be considered.

We provide full support throughout the interview process and offer guidance on how to present your experience effectively to our client.

Benefits & Working Arrangements

This role offers flexible and hybrid working arrangements in Milton Keynes. Our client provides comprehensive benefits including pension contributions, discretionary bonus scheme, private health cover, life assurance, enhanced parental leave policies, ongoing development opportunities, and regular social activities.

Equal Opportunity

Get A Job.ai is committed to fostering an inclusive recruiting process. We welcome applications from candidates of all backgrounds, experiences, and perspectives.