Strong Communicators Needed for An Airbnb Luxe Home Consultant Project

Lifted, an Upwork Company™ is seeking a skilled Airbnb Luxe Home Consultant to support luxury short-term rental management in Roanoke, VA, and the surrounding Blue Ridge Mountains region. This contract position offers the opportunity to help discerning travelers experience exceptional properties while supporting property owners in delivering world-class hospitality.

Role Overview

As an Airbnb Luxe Home Consultant, you'll play a critical role in ensuring that luxury properties meet the highest standards of guest satisfaction and operational excellence. Your strong communication skills will be essential as you coordinate between guests, property owners, and support teams to deliver seamless experiences. This is project-based contract work that combines customer service expertise with property management coordination in the dynamic luxury vacation rental market.

Your Responsibilities

• Communicate with guests before, during, and after their stays to ensure their questions are answered promptly and professionally
• Coordinate property check-ins, check-outs, and guest logistics with precision and attention to detail
• Manage and respond to guest inquiries, feedback, and special requests through multiple channels
• Document property conditions, guest experiences, and any maintenance or service issues that arise
• Collaborate with property owners and maintenance teams to resolve issues quickly and maintain property standards
• Monitor listing presentation and suggest improvements to enhance appeal and booking potential
• Provide a consistent, professional, and warm experience that reflects luxury hospitality standards

Qualifications

• Excellent written and verbal communication skills with a professional, guest-focused approach
• Demonstrated customer service or hospitality experience in a demanding environment
• Strong organizational skills and ability to manage multiple conversations and tasks simultaneously
• Comfort with digital platforms, property management tools, and online communication systems
• Problem-solving mindset with the ability to handle guest concerns and unexpected situations calmly
• Attention to detail and a commitment to maintaining high standards of quality and cleanliness
• Ability to work independently while staying responsive and collaborative with team members

About the Company

Lifted, an Upwork Company™, connects skilled professionals with contract opportunities across diverse industries and sectors. This luxury hospitality project represents a key opportunity in the growing short-term rental market, positioned in the Roanoke, VA area to serve discerning guests and property owners throughout the Blue Ridge Mountains region.

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.