CHW Team Lead (Santa Clara, Santa Cruz, San Francisco)

Zócalo Health seeks a full-time Community Health Worker Team Lead serving Santa Clara, Santa Cruz, and San Francisco counties to build and lead a culturally competent care team dedicated to transforming healthcare access for Latino communities.

The Opportunity

This leadership role offers the chance to guide and develop a team of community health workers who deliver care where people live—in homes, neighborhoods, and community spaces. You'll manage frontline staff providing patient-centered support, coordinate programs with partner organizations, and ensure every member receives the culturally aligned, accessible care they deserve. This position is ideal for someone passionate about health equity who wants to make a direct impact on underserved communities.

Key Responsibilities

• Supervise and coach a team of Promotoras de Salud (health promoters), conducting regular one-on-one check-ins and performance evaluations
• Monitor team attendance, performance against program goals, and provide feedback to improve clinical and operational outcomes
• Develop and maintain quality assurance processes, including documentation standards and performance metrics
• Facilitate team case conferences to discuss client needs, share best practices, and provide peer support
• Support staff in patient assessments, care coordination, and appropriate clinical or social service referrals
• Serve as an on-call resource to troubleshoot issues and escalate complex situations to leadership
• Contribute to program improvements by gathering member feedback and identifying operational enhancements
• Collaborate with community partners, healthcare providers, and health plans on care model updates

Qualifications

• Bachelor's degree or equivalent professional experience in social services, public health, or related field
• 3+ years working in a healthcare setting (ambulatory care, community health, public health, or similar)
• 2+ years of direct community health worker or health promoter experience
• 2+ years of supervisory or team lead experience with frontline staff
• Hands-on experience with patient care coordination, advocacy, and healthcare navigation
• Understanding of Medicaid and Medicare coverage and eligibility
• Fluency in English and Spanish (verbal and written)
• Strong written and verbal communication skills with ability to listen deeply and communicate clearly across roles
• Demonstrated ability to lead with calm, consistency, and sound judgment in complex or high-pressure situations
• Proficiency with computer systems and standard office technology
• Ability to maintain strict confidentiality and follow HIPAA protocols
• Genuine commitment to serving your community and advancing health equity

More About Zócalo Health

Zócalo Health is a technology-enabled primary care company founded specifically for and by Latino communities. Backed by leading healthcare and social impact investors, we've built a new model of care that honors the lived experiences and cultural values of the families and communities we serve. We recognize that people deserve more than just access to healthcare—they deserve local, culturally competent care delivered by providers who understand their language, values, and needs. Through community health workers, virtual care, and partnerships with local organizations, we're addressing generations of healthcare inequities by meeting members where they are: at home, in their neighborhoods, and in our care hubs. We're committed to a future where no one navigates the healthcare system alone.

Apply Today

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