Vaga Interna – CSM (Customer Success Manager) (Projeto: StackSpot)

Responsibilities

We are representing a confidential technology organization in Brazil that is seeking a Customer Success Manager to join their engineering platform team. In this role, you will:

• Lead onboarding for new clients, establishing clear objectives, milestones, and expected outcomes
• Build and monitor success plans aligned with client objectives and use cases
• Act as a consultative partner to leadership and strategic stakeholders, influencing decisions and promoting cross-functional alignment
• Track adoption, engagement, retention, and value generation, identifying risks, blockers, and opportunities
• Conduct executive meetings, presenting metrics, results, progress, and next steps
• Identify expansion opportunities and support platform adoption across new areas and initiatives
• Partner with technical customer success teams, product, and engineering to connect client needs with platform evolution
• Create and evolve playbooks, processes, and Customer Success metrics for enterprise environments
• Share knowledge and contribute to developing a Customer Success culture within the organization

What We're Looking For

Required qualifications:

• Interest in working as a Customer Success Manager; prior CSM experience is a strong advantage
• Knowledge of client onboarding, platform adoption, retention, and expansion with strategic accounts
• Ability to structure success plans and manage relationships with stakeholders and leadership
• Understanding of Customer Success metrics including adoption, retention, expansion, and time-to-value
• Analytical capability to transform client data into results-oriented action plans
• Consultative communication skills, cross-functional influence, and ability to build trust-based relationships
• Strong organizational skills and autonomy to manage multiple clients, priorities, and initiatives
• Proactive, resilient, and adaptable approach to complex and ambiguous scenarios

Preferred qualifications:

• Experience as a Customer Success Manager in B2B SaaS environments, preferably with enterprise clients
• Background with technology platforms, software engineering, DevOps, or digital transformation
• Experience working with technical and engineering stakeholders
• Track record creating and evolving enterprise Customer Success playbooks, frameworks, and processes
• Experience partnering with Product and Engineering teams
• Experience developing or mentoring other Customer Success professionals

How We Work with You

Our talent team at Get A Job.ai partners with leading organizations to connect exceptional candidates with career-defining opportunities. When you apply through our platform:

• A dedicated recruiter will review your application and conduct an initial screening
• Qualified candidates will be submitted directly to our client for consideration
• We guide you through each stage of the interview process
• Please do not contact the client directly—all communication flows through Get A Job.ai

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work with our clients to ensure fair and equitable recruitment processes.