Telephonic Behavioral Health Care Manager

About This Opportunity

Our talent team is representing a confidential healthcare organization seeking a Telephonic Behavioral Health Care Manager to join their remote care management team. In this role, you'll assess and evaluate members' needs in a telephonic environment, guiding individuals and families toward appropriate resources to achieve optimal wellness outcomes. You'll employ diverse strategies to manage physical, environmental, and psychosocial health issues while identifying and resolving barriers to effective care.

This is a fully remote position within the United States, working an eight-hour shift between 8:00 AM and 6:00 PM in your local time zone.

Responsibilities

• Conduct telephonic assessments and evaluations of members' behavioral health needs
• Guide members and families toward appropriate care resources and facilitate necessary interactions
• Develop and implement member care plans to support progression toward desired health outcomes
• Employ various strategies, approaches, and techniques to address behavioral health challenges
• Identify and resolve barriers that prevent effective care delivery
• Continuously monitor patient care through ongoing assessments and evaluations
• Make independent decisions regarding work methods while following established guidelines
• Support behavioral change, health promotion, and coaching initiatives

What We're Looking For

Required:

• Current valid social service license (LMSW, LCSW, LPC, or LMHC)
• Master's degree in a behavioral health field such as social work, counseling, or related health discipline from an accredited university
• 2+ years of experience working as a behavioral health professional
• Experience with behavioral change, health promotion, and coaching
• Proficiency with Microsoft Office programs (Word, Excel, PowerPoint)
• Ability to troubleshoot and resolve general technical issues
• Home internet service with minimum 25 Mbps download and 10 Mbps upload speed (wireless, wired cable, or DSL connection)
• Dedicated workspace that protects member PHI and HIPAA information

Preferred:

• Experience supporting patients telephonically
• Background in Community Mental Health, crisis response teams, Assertive Community Treatment (ACT) teams, or substance use disorder treatment
• Experience working with both children and adults
• Bilingual proficiency in English and Spanish (language assessment required)

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all communications should flow through our team to ensure the best experience for everyone involved.

Our client will provide telephone equipment appropriate for the role. Associates in California, Illinois, Montana, or South Dakota receive bi-weekly internet expense reimbursement. While this is a remote position, occasional travel for training or meetings may be required.

Pay

The client offers compensation in the range of $59,300 - $80,900 per year for this full-time (40 hours per week) position, with individual pay varying based on skills, knowledge, experience, education, and certifications. This role is eligible for bonus incentive plans based on company and individual performance. Benefits include medical, dental, and vision coverage, 401(k) retirement savings, paid time off, parental and caregiver leave, disability and life insurance, and additional wellness programs.

Equal Opportunity

Get A Job.ai is committed to equal employment opportunity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.