Technical Support Specialist – German Speaking

About This Opportunity

We are representing a confidential AI technology company in the UK that is seeking a German-speaking Technical Support Specialist. Our client is an established platform provider serving enterprise customers globally, and this role will be critical to ensuring their customers receive reliable technical support.

As Technical Support Specialist, you'll serve as the technical escalation point for complex platform issues. You'll investigate problems end-to-end, apply fixes where possible, and work closely with Engineering teams when deeper intervention is required. This is a customer-facing technical role that combines troubleshooting expertise with clear communication.

Responsibilities

• Investigate and troubleshoot complex technical issues across the platform
• Apply fixes, configuration changes, or validated workarounds where possible
• Escalate to Engineering with clear diagnostic details and impact assessments
• Reproduce reported issues in internal environments to identify root causes
• Analyse logs, data, and customer configurations to support investigations
• Validate fixes or patches and confirm resolution with customers
• Document findings, solutions, and technical procedures for future reference
• Collaborate with Product and Engineering teams to report bugs and suggest improvements

What We're Looking For

Required Experience:

• Minimum 5 years of experience in technical support or similar customer-facing technical role
• Strong troubleshooting and problem-solving skills with a logical, analytical approach
• Confident communicator with clear, concise verbal and written skills in German and English
• Solid technical foundation and curiosity to learn new systems and tools
• Experience diagnosing and resolving technical issues remotely
• Able to prioritise and manage workload in a fast-paced environment
• Comfortable working both independently and collaboratively across teams

Technical Skills:

• SSO / WorkOS configuration and troubleshooting
• REST APIs and Postman for testing and validation
• Monitoring and debugging using Datadog
• SaaS platform support and administration
• Analysing HAR files and network traffic for issue reproduction

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and arrange an initial screening call. If there's a strong match, we'll submit your application to our client with your permission. Please do not contact the client directly, as all communication flows through our recruiting process to ensure the best candidate experience.

Pay

Compensation details will be discussed during the screening process and are competitive with the market for this role and location.

Benefits include: Stock options, paid parental leave, 25 days annual leave plus public holidays, paid sick leave, equipment provision, and other perks.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.