Customer Support Coach – NORAM

About This Opportunity

We are representing a fast-growing hospitality technology company serving properties across North America and beyond. Our client is seeking a Customer Support Coach to join their remote team and deliver exceptional service to hotel partners using their platform.

This is a fully remote role open to candidates based in Canada or the USA.

Responsibilities

As a Customer Support Coach, you will:

• Provide daily assistance to hotel properties using the platform via phone, email, live chat, and other support channels
• Troubleshoot technical issues and resolve customer inquiries with professionalism and empathy
• Make outbound calls to address escalated customer concerns
• Build and maintain strong relationships with customers to drive platform adoption, retention, and loyalty
• Gather customer feedback and communicate feature requests to inform future product development
• Create and update training materials and support documentation
• Participate in ongoing training sessions to stay current with system updates and new features

What We're Looking For

Required qualifications:

• 1+ years of hospitality experience in hotels, hostels, B&Bs, or similar properties in roles such as Front Desk, Night Auditor, Revenue Manager, General Manager, or equivalent
• Native or fluent proficiency in English and Spanish
• Excellent verbal and written communication skills with a positive, customer-focused attitude
• Strong problem-solving abilities and emotional intelligence
• High learning agility and adaptability to new systems
• Proficiency with computers and software systems
• Reliable high-speed internet connection for remote work
• Relevant degree or 2+ years of proven experience in customer support or related field

Preferred qualifications:

• Previous customer service or technical support experience
• Portuguese language skills

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening. If there's a strong match, we'll submit your application to our client for consideration. Please note that candidates should not contact the client directly—all communication and coordination will flow through our recruiting team to ensure the best experience for everyone involved.

Pay

Pay via Get A Job.ai depends on skills and experience. For US-based candidates, the annual compensation range is $55,000 to $77,000 USD.

Equal Opportunity

Get A Job.ai is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability status, or other legally protected characteristics.