Technical Support Engineer

About This Opportunity

We are representing a confidential fintech organization seeking a Technical Support Engineer to join their London office. Our client empowers developers building financial applications and works with financial institutions across multiple markets. This is an excellent opportunity for a technically-minded support professional who wants to work at the intersection of customer success and engineering.

Responsibilities

In this role, you will:

• Interface with customers through ticketing systems to resolve technical issues
• Troubleshoot integration and product issues using internal tools and documentation
• Respond to 10+ customer tickets daily while maintaining quality standards
• Escalate complex issues to engineering and partnership teams as needed
• Work on cross-functional projects to improve internal and external processes
• Assist go-to-market teams with customer escalations
• Collaborate with engineering and product teams on issue resolution from first symptom through to final resolution
• Contribute to brainstorming sessions and project execution focused on tooling, documentation, and process improvements

What We're Looking For

Required qualifications:

• 2+ years of experience in a customer-facing role
• 6+ months of hands-on experience working with REST APIs, SQL, CSS, HTML, and at least one coding language (JavaScript or Python)
• Knowledge of ticketing systems and tools (e.g., Zendesk, Linear) and data visualization platforms (e.g., Databricks)
• Strong written and verbal communication skills
• Self-starter mentality with ability to work independently
• Effective time management and ability to balance multiple priorities
• Commitment to providing world-class customer experience

Preferred:

• 6+ months of experience supporting technical projects and/or process improvements
• Genuine interest and passion for technical support
• Interest in learning more about financial services

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your application and conduct an initial screening. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly—all communication and coordination will flow through our talent team to ensure the best experience for you throughout the process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and equal employment opportunity. We encourage applications from candidates of all backgrounds and experiences.