- Company: Darktrace
- Location: Arlington, Texas
- Salary: $100,000–$115,000/yr
Darktrace at a glance
SEC filings mentioning "Darktrace": 75 — search EDGAR
1,054 employees covered under a retirement plan (2024 filing) — via DOL Form 5500 / EFAST2
TITLE: Technical Success Manager
COMPANY: Darktrace
LOCATION: Arlington, Texas
About This Position
The Technical Success Manager at Darktrace plays a pivotal role in ensuring customer satisfaction and success. You will be responsible for delivering technical support and guidance to ensure clients can effectively utilize our AI-driven cybersecurity solutions.
Core Duties
- Provide technical support and training to customers, enabling them to maximize the use of Darktrace's products.
- Collaborate with sales teams to understand customer needs and provide tailored solutions.
- Identify and address any technical issues that arise during implementation or usage.
- Develop and maintain strong relationships with key stakeholders within client organizations.
What You Bring
- A minimum of 5 years' experience in a similar role, preferably within the cybersecurity industry.
- Strong technical background, including knowledge of AI-driven cybersecurity solutions.
- Excellent communication and interpersonal skills to effectively interact with clients at all levels.
- Ability to work independently and manage multiple projects simultaneously.
About the Company
Darktrace is a global leader in AI-driven cybersecurity. Founded on the principle that Adaptive AI can detect and respond to novel, real-time cyber threats, Darktrace has become a trusted partner for organizations worldwide. Our mission is to help businesses stay ahead of evolving threats.
Applying for This Role
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Explore Darktrace online
Working in Arlington, Texas
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
National job openings rate: 4.6% — via BLS JOLTS
Private-sector wage growth (year over year): 3.3% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 187,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
About this role & career path
Technical Success Manager work sits between customer-facing delivery and technical enablement—strong for people who can explain complex systems, manage accounts, and drive measurable product use without inventing pure sales or pure engineering day-to-day.
Build the skills for this role
Build operations and project habits that transfer into customer success:
Free & low-cost learning resources
Expect scenarios on customer health, technical translation, and cross-team escalation. Prepare one story each for a difficult technical stakeholder, a churn risk you reduced, and how you measured success after onboarding.
Good fit if you enjoy technical storytelling, structured account work, and on-site collaboration in the Arlington, Virginia area for Darktrace’s Technical Success Manager role. Thin public DATA means company culture and pay should be verified directly with the employer.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Technical Success Manager
- Employer Darktrace
- Location Arlington, Texas
- Type Full Time
- Pay (from listing) $100,000–$115,000/yr
- Posted July 26, 2026
- Apply by August 26, 2026
- Country United States
- Overview Full job description on this page (223 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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