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Expect scenarios on customer health, technical translation, and cross-team escalation. Prepare one story each for a difficult technical stakeholder, a churn risk you reduced, and how you measured success after onboarding.
Good fit if you enjoy technical storytelling, structured account work, and on-site collaboration in the Arlington, Virginia area for Darktrace’s Technical Success Manager role. Thin public DATA means company culture and pay should be verified directly with the employer.
As a Technical Success Manager at Darktrace, you would typically own post-sale customer outcomes: onboard technical stakeholders, translate product capabilities into customer workflows, track adoption and risk signals, and coordinate with sales, support, and product when issues or expansions arise.
Build operations and project habits that transfer into customer success:
The listing marks remote as no, so plan for work tied to the Arlington location rather than fully remote.
Customer technical outcomes after sale—adoption, issue coordination, and ongoing product value—not only prospecting or pure support tickets.
CERTS points to free Saylor business/management courses and free Google project-management intro resources for operations-oriented foundations.
TITLE: Technical Success Manager COMPANY: Darktrace LOCATION: Arlington, Tarrant County About This Position The Technical Success Manager at Darktrace plays a pivotal role in ensuring customer satisfaction and success. You will be responsible for delivering technical support and guidance to ensure clients can effectively utilize our AI-driven cybersecurity solutions. Core Duties Provide technical support and training to customers, enabling them to maximize the use of Darktrace's products. Collaborate with sales teams to understand customer needs and provide tailored solutions. Identify and address any technical issues that arise during implementation or usage. Develop and maintain strong relationships with key stakeholders within client organizations. What You Bring A minimum of 5 years' experience in a similar role, preferably within the cybersecurity industry. Strong technical background, including knowledge of AI-driven cybersecurity solutions. Excellent communication and interpersonal skills to effectively interact with clients at all levels. Ability to work independently and manage multiple projects simultaneously. About the Company Darktrace is a global leader in AI-driven cybersecurity. Founded on the principle that Adaptive AI can detect and respond to novel, real-time cyber threats, Darktrace has become a trusted partner for organizations worldwide. Our mission is to help businesses stay ahead of evolving threats. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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