Technical Account Manager – Auth0

About This Opportunity

We are representing a confidential identity and access management organization in their search for a Technical Account Manager specializing in customer identity platforms. This Paris-based role offers the chance to work with high-profile brands on their authentication and authorization implementations, serving as a trusted identity coach throughout the customer lifecycle.

Our talent team is seeking an experienced technical professional who excels at both technical delivery and customer-facing engagement. You'll build long-term relationships with technical stakeholders—from developers and engineering leads to C-level executives—guiding them through strategic identity solutions that enhance security posture and deliver measurable business value.

Responsibilities

• Serve as a trusted identity coach, providing timely technical guidance, best practices, and strategic advice to help customers achieve their objectives
• Develop deep understanding of customer business strategies, goals, and challenges through an identity lens
• Build and maintain long-term relationships with diverse stakeholder personas, from developers and product owners to executive leadership
• Conduct regular executive meetings to demonstrate past value, current progress, and future roadmap alignment
• Lead technical practitioner sessions on identity solutions, technical guidance, and implementation best practices
• Monitor customer health, satisfaction, and engagement metrics, proactively addressing risks and escalations
• Collaborate with stakeholders to develop strategies that increase platform adoption and uncover growth opportunities
• Analyze trends and identify areas for improvement to optimize customer outcomes
• Educate customers on new features and platform capabilities as a product evangelist
• Represent customer needs and feedback to influence the organization's approach and priorities

What We're Looking For

• 5+ years of total experience in information technology, with at least 3 years in a Technical Account Manager role (or comparable technical practitioner position) within the customer identity or identity access management space
• Fluent in French with the ability to communicate effectively with French-speaking customers and stakeholders
• Working proficiency in core customer identity and access management areas:
  • Authentication and authorization technologies and protocols (OAuth, OpenID Connect, SAML 2.0)
  • API consumption and HTTP request methods
  • Consumer and SaaS application architecture, both web and native, including user experience considerations and integration patterns
  • Security and performance monitoring, plus third-party signals integrations (SIEM, WAF, etc.)
  • General cybersecurity landscape awareness regarding threats and challenges
  • SaaS/PaaS/cloud-based services experience, including adoption, integration, and ongoing usage
  • Software development lifecycle and application builder practices
• Customer-first mindset with strong problem-solving skills to address technical challenges and achieve business objectives
• Strong business acumen with proven success managing enterprise segment customer relationships and escalations
• Ability to track and manage multiple parallel initiatives and projects simultaneously
• Excellent presentation and whiteboarding/diagramming skills
• Outstanding communication abilities to set expectations and engage stakeholders from developers to C-suite executives
• Demonstrated ability to influence customer behavior and health metrics across a portfolio
• Willingness to travel occasionally (under 25% of the time)

How We Work with You

When you apply through Get A Job.ai, our recruiting team will carefully review your background and qualifications. If there's a strong match, we'll schedule a screening conversation to discuss the role in detail, understand your career goals, and answer your questions. Once we've confirmed mutual interest, we'll submit your profile to our client for consideration. Please do not contact the client directly—we manage all communications to ensure the best possible candidate experience and outcome.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity
Get A Job.ai is committed to equal employment opportunity. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic.