- Company: Get A Job.ai
- Location: Ukraine
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
Responsibilities
We are representing a confidential cybersecurity organization seeking a Support Engineer to deliver technical assistance to their global user base. In this role, you will:
- Respond to user inquiries regarding technical issues through email, ticketing systems, and chat channels
- Reproduce and troubleshoot customer-reported issues in controlled test environments
- Participate in remote troubleshooting sessions and product demonstrations with customers
- Create customer-facing documentation, guides, and technical resources
- Deliver technical presentations and online demos to prospective users, explaining platform capabilities
Working hours are Monday to Friday, 10:00 AM – 7:00 PM (Ukraine time zone).
What We're Looking For
Our client requires candidates with:
- 1+ years of experience in technical support roles
- Upper-Intermediate English proficiency or higher
- Strong written and verbal communication skills
Preferred qualifications include:
- Knowledge of SQL queries and cloud platforms such as AWS or Azure
- Experience with Linux and macOS environments, including basic troubleshooting and log collection
- Background in creating and improving technical documentation
How We Work With You
Get A Job.ai represents this organization exclusively. When you apply through our platform at getajob.ai, one of our talent specialists will review your profile and conduct an initial screening. If there's a strong match, we'll submit your candidacy to our client for consideration. Please do not contact the employer directly, as all communication flows through our recruitment team to ensure a professional and streamlined process.
Pay
Compensation details will be discussed during the screening process and are competitive based on your experience level.
Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes candidates from all backgrounds to apply.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Support Engineer
- Employer Get A Job.ai
- Location Ukraine
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 8, 2026
- Apply by October 9, 2026
- Country Ukraine
- Overview Full job description on this page (260 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Support Engineer
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Back up network data.
- Configure security settings or access permissions for groups or individuals.
- Analyze and report computer network security breaches or attempted breaches.
- Identify the causes of networking problems, using diagnostic testing software and equipment.
- Document network support activities.
- Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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Occupation family: Support Engineer
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