Sr. Technical Account Manager, Get A Job.ai Strategic Customers

Responsibilities

We are representing a confidential identity and access management organization seeking a Senior Technical Account Manager to support their strategic enterprise customers across Europe. In this role, you will serve as the premier technical advisor for some of the largest organizations in financial services, healthcare, public sector, and other industries.

Your core responsibilities will include:

• Building deep, executive-level relationships as the primary technical point of contact for customer identity owners and IT leadership
• Architecting tailored technical success plans aligned with customer business objectives to drive platform adoption and maximize their investment
• Guiding customers in expanding their workforce identity footprint across SSO, adaptive MFA, device access, API access management, lifecycle management, identity governance, privileged access management, and identity threat protection solutions
• Independently managing and resolving highly complex technical escalations in collaboration with customer success managers
• Proactively identifying technical roadblocks and designing robust mitigation plans
• Championing customer needs internally by collaborating with engineering, product, and support teams
• Delivering workshops, best practice sessions, and vertical-specific insights to enhance customer security postures
• Creating repeatable technical strategies and assets to elevate the global technical account management organization
• Mentoring and developing peer technical account managers to upskill capabilities across the team

What We're Looking For

Our client seeks a seasoned identity and access management professional with the following qualifications:

• 8+ years of professional IT experience (or 6+ years with a Master's degree)
• 3+ years of experience as a Technical Account Manager, Technical Consultant, Solution Architect, or Product Manager
• 3+ years of hands-on experience with Identity and Access Management solutions or related security technologies
• BA/BS/MS in Computer Science, IT, or related discipline (or equivalent experience)
• Industry certifications (CISSP or equivalent) highly preferred
• Extensive hands-on proficiency mapping identity platform feature sets to complex enterprise architectures
• Strong understanding of modern federation protocols including SAML 2.0, OAuth, OpenID Connect, and WS-Fed
• Experience integrating legacy and non-standard applications that do not support modern federation protocols
• Deep knowledge of lifecycle management, automated provisioning, and integrations such as SCIM, workflow automation, HR-driven provisioning, and Active Directory
• Familiarity deploying and securing key SaaS platforms including O365, Salesforce, Workday, and Box
• Ability to read and modify existing code samples or scripts to match customer requirements
• Exceptional communication skills with proven ability to translate technical concepts into clear business outcomes for C-level audiences
• Skilled at managing expectations, tracking portfolio health metrics, and setting healthy boundaries with stakeholders
• French and English language proficiency required

This is a hybrid role. The ideal candidate will reside within 50 miles of Paris or London.

How We Work With You

Our talent team at Get A Job.ai partners with leading technology organizations to connect exceptional candidates with career-defining opportunities. When you apply through our platform:

• A dedicated recruiter will screen your application and discuss the role in detail
• We will prepare and submit your profile to our client for consideration
• We coordinate all interview scheduling and provide guidance throughout the process
• Please do not contact the client directly; all communication flows through Get A Job.ai to ensure a professional and coordinated candidate experience

Pay

This information will be discussed during the screening process with our recruiting team.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, or veteran status.