Senior Service Accounts Coordinator

About This Opportunity

Our talent team is representing a confidential security solutions organization in their search for a Senior Service Accounts Coordinator. This role can be performed remotely across the United States or from the Gainesville, VA area.

As the primary liaison between corporate clients and internal service teams, you'll manage escalations, coordinate service estimates, facilitate quarterly business reviews, and ensure service level agreements are met. This position requires strong communication skills, analytical thinking, and the ability to manage multiple stakeholder relationships simultaneously.

Responsibilities

• Serve as dedicated point of contact for corporate customers on service escalations, estimates, and account summaries
• Prepare and distribute summary reports on service performance and SLA compliance metrics
• Draft reports through customer third-party software and internal systems with supporting status updates
• Identify service trends affecting customer perception and escalate to department leadership
• Coordinate responses to customer requests via phone, email, or third-party platforms
• Liaise with account managers, field technicians, and vendors to deliver resolutions
• Participate in regular customer-facing calls and deliver departmental presentations
• Prepare and assist in delivering quarterly and annual business reviews with performance metrics
• Travel periodically for business review delivery
• Review service work orders and billing accuracy; reconcile invoices against service agreements
• Coordinate with Accounts Receivable on outstanding invoices and disputed charges
• Write and submit estimates for work exceeding pre-authorized values
• Process estimate approvals and rejections to manage work authorization
• Develop internal training materials and update knowledge base with account workflow procedures

What We're Looking For

• High school diploma or equivalent required
• 1–2 years of experience in a call center or customer service environment
• Strong written and verbal communication skills for regular interaction with customers and cross-functional teams
• Ability to present department performance in formal business settings
• Excellent time management and prioritization capabilities
• Problem-solving skills to understand customer requirements and route issues appropriately
• Adaptability and eagerness to learn new customer requirements and contract terms
• Analytical mindset for reviewing billing, work orders, and service data
• Comfort working with customer third-party software and internal management systems

How We Work With You

Interested candidates should apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and qualifications. Once we've confirmed a strong match, we'll submit your profile to our client for consideration. Please do not contact the employer directly—all communication and interview coordination will flow through our team to ensure a smooth process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.