- Company: Get A Job.ai
- Location: United States
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
Responsibilities
We are representing a confidential healthcare technology organization seeking a Senior Operations Engineer to provide technical and operational support to enterprise customers. In this role, you will:
- Deliver high-quality technical support to enterprise clients, resolving product-related issues through email, phone, and remote troubleshooting sessions
- Conduct root cause analysis by reproducing customer-reported issues in controlled test environments
- Deploy and manage applications on Kubernetes and AWS to support enterprise cloud infrastructure needs
- Develop custom utilities, workarounds, and solutions to address critical issues and enhance product functionality
- Implement fixes for defects identified during troubleshooting or customer escalations
- Support release activities including performance analysis, functional testing, and validation of service packs and hotfixes
- Create and maintain technical documentation, knowledge base articles, and operational procedures
- Mentor Product Support and Product Operations teams, providing guidance and knowledge sharing
- Partner with Implementation and Development teams to address complex technical challenges
- Document critical problem details to ensure accurate diagnosis and resolution
What We're Looking For
Our ideal candidate brings deep technical expertise and a customer-focused mindset:
- Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related technical field
- 5+ years of progressive experience in product support or implementation within the healthcare industry
- 7+ years of experience reading and writing relational database queries using T-SQL or ANSI-SQL
- 7+ years developing or supporting applications using COM, VB, Jscript, Java, Perl, C#, or VB.Net
- 7+ years working with EDI and EDI systems, including knowledge of HIPAA and Enrollment Management in healthcare
- 7+ years of experience with HTML/XML
- 6+ years of hands-on code debugging and defect analysis experience
- Minimum 2 years of hands-on experience with Kubernetes and AWS, specifically deploying and managing healthcare technology applications
- Strong analytical skills with the ability to interpret complex data and make sound decisions
- Excellent communication skills to convey technical concepts clearly to diverse audiences
- Ability to work effectively under pressure while managing multiple priorities
- Capacity to quickly learn new technologies, processes, and tools
How We Work with You
When you apply through Get A Job.ai, our talent team conducts an initial screening to understand your background and career goals. We then present qualified candidates to our client for consideration. Throughout the process, we advocate on your behalf and provide guidance. Please do not contact the client directly—all communication should go through our recruiting team to ensure a smooth, professional experience.
Pay
This is a remote position based in the United States. Compensation details will be discussed during the screening process based on your experience and qualifications.
Equal Opportunity
Get A Job.ai is committed to providing equal employment opportunities to all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic under applicable law.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Senior Operations Engineer
- Employer Get A Job.ai
- Location United States
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 4, 2026
- Apply by October 5, 2026
- Country United States
- Overview Full job description on this page (444 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Operations Engineer
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Estimate production costs, cost saving methods, and the effects of product design changes on expenditures for management review, action, and control.
- Plan and establish sequence of operations to fabricate and assemble parts or products and to promote efficient utilization.
- Analyze statistical data and product specifications to determine standards and establish quality and reliability objectives of finished product.
- Confer with clients, vendors, staff, and management personnel regarding purchases, product and production specifications, manufacturing capabilities, or project status.
- Communicate with management and user personnel to develop production and design standards.
- Evaluate precision and accuracy of production and testing equipment and engineering drawings to formulate corrective action plan.
Limited public data for this employer
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Occupation family: Operations Engineer
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