Senior Engineering Manager, Customer Agent

About This Opportunity

Our talent team is representing a confidential AI technology client in their search for a Senior Engineering Manager to lead customer-facing agent development. This is a hybrid role based in London, reporting into a fast-moving product engineering organization.

Our client is building the next generation of AI agents that work across the full customer lifecycle—from support to sales to ecommerce. You'll be joining at a pivotal moment: the competitive landscape is intense, the product is evolving rapidly, and the engineering decisions made in the next 12 months will be critical to market position.

This role sits within a newer, fast-growing part of the organization focused on expanding AI capabilities beyond customer service into broader customer-facing functions. You'll be building product capabilities that allow one agent to work across multiple roles with shared context, creating seamless customer experiences rather than siloed systems.

Responsibilities

• Own strategically significant work streams end-to-end, accountable for outcomes that move the needle
• Manage from the front line with deep understanding of the product, customer problems, and technical context
• Shape teams operating in ambiguous spaces where product direction is still emerging
• Work closely with cross-functional partners including Product, Design, Sales, and machine learning teams
• Drive execution under aggressive timelines, bringing together engineers and building momentum
• Develop senior engineers into leaders through direct, actionable feedback
• Partner with engineering leadership on group-level strategy and investment decisions
• Push the boundaries of AI-assisted development, leveraging advanced AI coding tools and shared context systems
• Jump in personally when needed—writing code, doing analysis, or unblocking stuck team members

What We're Looking For

The most important requirement: you must be both an exceptional people leader and personally action-oriented. Not one or the other.

Core requirements:

• Product-minded leadership with strong opinions about what you're building and why
• Comfort operating in early product formation and ambiguous environments
• Strong product engineering instincts from working in product-heavy environments
• AI fluency—actively experimenting with AI-assisted development and forming opinions about how it changes team workflows
• Technical credibility to review architecture proposals and ask the right questions
• Exceptional communication skills across leadership, stakeholders, and individual contributors
• Extreme autonomy—you identify problems, form convictions, and act without waiting for direction
• Critical thinking about business objectives and how to translate them into team-level decisions
• Experience building high-performing teams and accelerating staff and senior engineers

Important note: This is an engineering management role for product teams building AI-powered customer experiences, not a role directly managing ML engineers or ML scientists.

How We Work With You

When you apply through Get A Job.ai, here's what happens next:

• Our recruiting team will review your application and conduct an initial screening conversation
• We'll discuss the role in detail, answer your questions, and assess fit on both sides
• If there's strong mutual interest, we'll submit your profile to our client for consideration
• We'll coordinate all interview stages and provide guidance throughout the process
• Please do not contact the client directly—all communication should flow through Get A Job.ai

Pay

Compensation details will be discussed during the screening process based on experience and location.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We evaluate all candidates based on qualifications and merit, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected characteristics.