Senior Analyst, Customer Success Operations

About This Opportunity

We are representing a high-growth market intelligence platform in their search for a Senior Analyst, Customer Success Operations. This is a critical role within the Revenue Operations team, bringing Customer Success and Account Management expertise to support complex, cross-functional initiatives. You'll serve as a problem solver and connective layer across operations, ensuring programs and strategic work reflect real context from the field.

This role is ideal for someone who thrives in ambiguity, enjoys being a go-to resource across functions, and wants direct influence on operational roadmap execution.

Responsibilities

• Build and maintain reporting on core Customer Success metrics including NRR, GRR, renewal rate, and usage/engagement KPIs, translating trends into actionable insights for leadership
• Run quality assurance checks to catch issues before they reach leadership visibility
• Partner with cross-functional teams on large, complex project deployments across the customer base
• Support the Senior Manager, Customer Success Operations on program delivery, providing account-level context that requires broad cross-functional fluency
• Build working relationships with pre-sales, application specialists, and CS leadership to represent operations needs and surface early signals
• Contribute to strategic project delivery including CS platform initiatives and usage-based pricing implementations
• Serve as the go-to resource for cross-functional and customer-facing context within Customer Success Operations

What We're Looking For

• 3 to 5 years of customer operations experience, ideally at a high-growth B2B SaaS or AI company
• Prior exposure to customer success functions
• Strong understanding of core SaaS and Customer Success metrics including NRR, GRR, renewal rate, and usage-based KPIs such as MAU and DAU
• Proficiency working in Salesforce, Gainsight, and forecasting tools such as Clari or Gong
• Comfort working in ambiguity and solving open-ended problems with a proactive mindset
• Strong communication skills with ability to influence and build trust across functions
• Exceptional organizational skills and ability to manage multiple priorities under tight deadlines
• Bonus: Experience with SQL, data warehouse tools such as Snowflake or BigQuery, and BI platforms such as Tableau

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screen to understand your background and fit for the role. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the hiring company directly, as all communication is managed through our talent team to ensure a smooth process for everyone involved.

Pay

Pay via Get A Job.ai: $99,000–$110,000 USD base compensation. You may also be eligible for performance-based bonus, equity, and benefits as determined by the client.

Equal Opportunity: Get A Job.ai is committed to equal employment opportunity. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.