Senior Customer Success Manager – DACH

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential SaaS organization seeking a Senior Customer Success Manager to join their growing EMEA team. This is a fully remote position based in Germany.

In this role, you'll manage enterprise customer relationships throughout the entire lifecycle—from implementation through ongoing value realization. You'll work with complex organizations, engaging stakeholders from engineering and product teams through to C-level executives, ensuring customers achieve meaningful business outcomes.

Responsibilities

• Own the customer journey from project kick-off through launch, adoption, and ongoing value realization
• Build trusted relationships across enterprise organizations, engaging with technical teams, ecommerce leaders, and executive stakeholders
• Translate technical concepts and performance data into clear business value aligned with conversion, revenue, and customer experience goals
• Plan and lead effective QBRs and EBRs that communicate measurable impact, facilitate strategic conversations, and align stakeholders on priorities
• Identify risks and blockers early, leading escalations with clarity while maintaining customer confidence through resolution
• Advocate for customer needs while exercising judgment on prioritization and engineering involvement
• Provide proactive, strategic recommendations using customer insights, performance data, and ecommerce best practices
• Maintain clear success plans, stakeholder maps, and documentation to keep teams aligned
• Partner with Account Management to support retention and growth by demonstrating value and identifying expansion opportunities
• Share repeatable best practices to improve onboarding, integration, and support processes

What We're Looking For

• Location: Based in Germany, ideally in the DACH region
• Language: Fluency in German is an advantage but not required
• Experience: At least 3 years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or similar customer-facing roles
• Proven experience working with complex enterprise organizations and building trusted relationships with both technical teams and executive leadership
• Strong executive presence with confidence leading strategic customer conversations, including QBRs and EBRs
• Excellent influencing and stakeholder-management skills, with ability to drive progress without direct authority
• Strong problem-solving skills, intellectual curiosity, and ability to learn quickly in fast-moving, technically sophisticated environments
• Experience in ecommerce, digital commerce, search, product discovery, or related fields is highly valued

How We Work With You

When you apply through Get A Job.ai, one of our recruiters will screen your application and arrange an initial conversation. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—we manage all communication to ensure the best experience for everyone involved.

Benefits

• Competitive compensation package including stock options
• Fully remote position—work from anywhere in Germany
• Work from home stipend to set up your office
• Apple laptop provided
• Training and development budget for every employee, refreshed annually
• Parental leave for qualified employees

Equal Opportunity

Get A Job.ai is committed to diversity, equity, and inclusion. We welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of education, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status, or affiliation in any other protected group.