Senior Customer Success Manager

Responsibilities

We are representing a confidential governance technology organization in their search for a Senior Customer Success Manager based in München. In this role, you will manage the complete customer lifecycle to drive satisfaction, retention, and growth across a portfolio of enterprise accounts.

Your core responsibilities include:

• Leading seamless project management across all phases of the customer relationship, working directly with board directors and C-suite executives who use the platform
• Maintaining continuous contact with clients to assess satisfaction, identify needs proactively, and recognize expansion opportunities to coordinate with sales teams
• Delivering exceptional customer experiences by anticipating issues, resolving challenges, and maintaining accounts that exceed expectations
• Coordinating with technical teams to meet customer requirements while managing expectations to prevent overload and missed deadlines
• Gathering and communicating customer feedback to support continuous product improvement
• Managing multiple clients and product lines in an organized, meticulous manner
• Supporting management responsibilities when needed and providing reporting to leadership
• Serving as liaison between internal teams including services, sales operations, marketing, and sales
• Coaching, mentoring, and supporting talent development across the broader Customer Success team

What We're Looking For

Our client seeks a commercially minded, collaborative professional who thrives in customer-focused environments and has demonstrated success partnering with leaders of large multinational organizations.

Required qualifications:

• 5–7 years of experience in account management, sales, or technical project management
• Proven track record of consistently exceeding quota
• Deep understanding of SaaS technology and passion for collaborative work
• Excellent project management expertise and experience
• Outstanding written and verbal communication skills
• Strong presentation skills with experience engaging C-level executives and board directors
• Technical proficiency with Microsoft Office applications
• Superb organizational skills to ensure all client commitments are met
• Customer-focused mindset with ability to deliver high levels of satisfaction
• Ability to perform under tight deadlines and navigate complex technical and organizational challenges
• Willingness to travel as needed

This is a hybrid position requiring onsite work at the München office at least 50% of the time.

How We Work with You

Our talent team at Get A Job.ai will guide you through the entire process. When you apply through our platform, one of our recruiters will conduct an initial screening to understand your background and ensure alignment with the role. If we move forward together, we will submit your profile to our client on your behalf.

Important: Please apply only through Get A Job.ai. Do not contact the client organization directly, as this may disqualify your candidacy.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to fostering an inclusive recruitment process. We welcome candidates of all backgrounds and provide equal opportunity regardless of race, color, religion, sex, national origin, age, disability, veteran status, marital status, gender identity, sexual orientation, or any other protected characteristic.