Senior Customer Success Engineer

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential data resilience organization in their search for a Senior Customer Success Engineer based in the UAE. This role combines technical expertise with strategic customer engagement, focusing on data protection, disaster recovery planning, and long-term account growth.

As the primary technical owner for enterprise accounts, you'll drive adoption, optimize backup and recovery strategies, conduct resilience assessments, and identify expansion opportunities. You'll work directly with senior stakeholders while partnering with sales and leadership to maximize customer outcomes.

Responsibilities

• Configure customer environments including backup policies, storage customization, and access controls; facilitate technical onboarding and stakeholder orientation
• Lead migration planning by analyzing current usage patterns and environments; conduct strategy sessions to align business objectives with platform adoption
• Design and recommend protection architectures and software solutions based on comprehensive environmental assessments
• Execute disaster recovery simulations and apply maturity model frameworks to measure and report on resilience posture quarterly
• Monitor account health signals to detect renewal risk early; develop and execute mitigation plans with actionable technical recommendations
• Build business cases and TCO analyses for expansion opportunities; facilitate executive checkpoint reviews
• Engage CISO and CIO stakeholders with clear communication on risk status, roadmap alignment, and strategic opportunities
• Collaborate on adoption campaigns and expansion initiatives informed by customer data and market trends
• Manage a portfolio of 5–50 enterprise and commercial accounts with annual recurring revenue of $100K+
• Own technical success plans and adoption roadmaps; provide input on pricing and commercial terms in partnership with account teams

What We're Looking For

• 5+ years in customer-facing technical roles focused on data backup and recovery (Technical Consulting, Pre-Sales Engineering, Technical Account Management, or similar)
• Advanced English proficiency required
• Hands-on expertise with operating systems, virtualization platforms, storage architectures, scripting/automation, cloud platforms, and disaster recovery best practices
• Proven experience designing protection plans, executing migrations, and conducting recovery simulations
• Relevant vendor certification in data protection (may be completed post-hire within agreed timeframe)
• Preferred: AWS Solutions Architect (Associate or Professional), Microsoft Azure Administrator, or Azure Solutions Architect Expert certifications
• Ability to translate business requirements into technical adoption strategies with measurable outcomes
• Executive stakeholder engagement skills with experience presenting to CISO/CIO audiences
• Strong communication, cross-functional collaboration, and account management capabilities
• Experience working with enterprise accounts and complex technical environments

How We Work With You

When you apply through Get A Job.ai, one of our specialized recruiters will review your profile and conduct an initial screening conversation. If there's a strong match, we'll submit your candidacy to our client and guide you through their interview process. Please apply exclusively through our platform—direct contact with the hiring organization may disqualify your application.

Pay

Compensation details will be discussed during the screening process and vary based on experience and qualifications.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from all qualified candidates regardless of race, color, religion, gender, age, national origin, disability status, or veteran status.