Business Analyst (ServiceNow) – (High Level Clearance – Remote US)

About This Opportunity

We are representing a confidential federal contractor seeking a Business Analyst with ServiceNow expertise to support enterprise modernization initiatives. This remote role requires an active Secret clearance and offers the opportunity to translate complex business needs into actionable requirements within an Agile delivery environment.

Our client operates within the federal space and requires someone who can bridge the gap between stakeholders and technical teams, documenting processes, developing user stories, and supporting delivery from discovery through release.

Responsibilities

• Facilitate requirements elicitation and refinement sessions with business and technical stakeholders
• Document business needs as user stories, acceptance criteria, process flows, business rules, and supporting requirements documentation
• Analyze current-state workflows and identify opportunities for automation, simplification, and service improvement
• Support ServiceNow configuration and enhancement efforts by documenting and clarifying business rules, approvals, workflow logic, and expected outcomes
• Partner with developers and testers to clarify requirements, support test case development, and assist during user acceptance testing
• Maintain backlog items and supporting documentation in Agile tracking tools
• Assist with stakeholder coordination, release planning, validation, and readiness activities
• Support reporting, metrics, and process documentation as needed
• Communicate requirements, decisions, open questions, and status updates across delivery, operations, and customer teams
• Identify requirement gaps, dependencies, and risks, and escalate issues requiring resolution

What We're Looking For

Required Qualifications:

• Bachelor's degree in business, information systems, computer science, public administration, or related field
• 3+ years of experience as a Business Analyst supporting software, workflow, or enterprise system efforts
• 3+ years of experience working in an Agile environment such as Scrum or Kanban
• 3+ years of experience gathering, analyzing, and documenting requirements
• 1+ years of experience supporting ServiceNow or comparable enterprise workflow platform, including requirements, workflow analysis, service-management processes, or platform enhancement activities
• Ability to write clear user stories, acceptance criteria, process flows, and supporting requirements documentation
• Experience collaborating with product owners, developers, testers, technical leads, and business stakeholders
• Experience using Agile collaboration tools such as ServiceNow Agile Development, Jira and Confluence, or similar tools
• Must be a U.S. citizen and possess an active Secret clearance due to federal contracting requirements
• Must reside and perform work within the U.S.; remote work authorized but must support Eastern time zone hours

Preferred Qualifications:

• Experience supporting one or more ServiceNow modules, such as ITSM, CSM, App Engine, HRSD, or ITOM
• Familiarity with workflow automation, service management, and enterprise service delivery concepts
• Experience using process mapping tools such as Visio or Lucidchart
• Experience supporting UAT, release validation, or test coordination
• Familiarity with federal IT or government contracting environments
• Experience supporting documentation, training, or change management activities
• Strong analytical, problem-solving, facilitation, communication, and stakeholder-management skills
• Ability to communicate complex requirements and findings to technical and nontechnical audiences
• Ability to organize and prioritize multiple assignments in a fast-paced, collaborative delivery environment

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening to ensure alignment with the role requirements. If you're a strong match, we'll submit your candidacy to our client for consideration. Please apply exclusively through Get A Job.ai—direct contact with the client is not permitted and may disqualify your application.

Our recruiters will guide you through each stage of the process, from initial conversations through offer negotiation, ensuring you have the support and information you need.

Pay

Compensation details will be discussed during the screening process and are based on experience, qualifications, and client budget.

Equal Employment Opportunity: Get A Job.ai is committed to creating an inclusive recruitment process. We provide equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.