Senior Customer Solutions & Support Representative – Veterinarian

About This Opportunity

We are representing a confidential healthcare distribution organization seeking a Senior Customer Solutions & Support Representative with veterinary industry experience. This is a full-time, permanent position based in the United States with standard business hours (8am–5pm). Our client serves a critical role in the healthcare supply chain, and this position supports their operations team in delivering exceptional service to veterinary customers.

Responsibilities

• Coordinate daily customer systems support activities, including work assignment balancing, queue monitoring, and issue follow-up to maintain service levels and operational quality
• Resolve complex customer systems support cases and recurring process issues within defined authority; document and escalate issues with supporting evidence when needed
• Maintain preparation, accuracy, and completeness of support records, logs, reconciliations, and case documentation to ensure audit readiness and control compliance
• Analyze recurring errors, cycle time delays, and service exceptions using available data and operational trends; implement approved corrective actions to prevent recurrence
• Translate changes in policy, procedures, system functionality, or business requirements into updated workflows, templates, job aids, and team guidance
• Support continuity of operations by directing cross-training, adjusting work sequencing during volume spikes or absences, and maintaining coverage across adjacent support processes
• Prepare concise status summaries, exception reports, and recommended actions for management, including operational impacts, risks, and service implications

What We're Looking For

• High School Diploma/GED or equivalent experience required
• 3+ years of experience in customer systems support, customer operations, service operations, order management, case management, or a related field required
• Experience working with veterinary customers or within the veterinary supply chain strongly preferred
• Certification in IT service management, customer support, CRM systems, process improvement, or equivalent certification preferred
• Strong analytical skills with the ability to identify trends and implement process improvements
• Excellent documentation and communication skills
• Ability to manage multiple priorities and maintain service quality during high-volume periods

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we will submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all communication regarding this role should flow through our talent team to ensure a professional and coordinated hiring process.

Pay

Pay information will be discussed during the screening process and will vary based on experience, location, and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by law.