Senior Client Services Associate 

Glas is hiring a Senior Client Services Associate in London, London, City of. This full-time position places you at the heart of excellent client engagement, helping ensure every interaction strengthens trust and delivers reliable results for those we serve.

About This Position

As Senior Client Services Associate at Glas you will take ownership of key relationships and elevate day-to-day service standards in our London, London, City of location. The role suits professionals searching for Senior Client Services Associate jobs in London or Glas careers who enjoy combining personal contact with careful co-ordination. You will act as a trusted point of contact, balance competing demands calmly and help shape smoother ways of working for both clients and colleagues. Full-time commitment based at our London site enables consistent collaboration and rapid response when clients need assistance most.

Day-to-Day Responsibilities

• Managing a portfolio of client relationships through regular, professional communication and attentive follow-up
• Responding to enquiries, clarifying requirements and resolving issues promptly to protect satisfaction levels
• Liaising with internal teams to co-ordinate support, timelines and resources so commitments are met
• Keeping accurate records of interactions, preferences and account status in appropriate systems
• Spotting service improvements and feeding practical suggestions into team discussions
• Preparing concise updates or status reports that keep clients and colleagues informed
• Supporting less experienced team members with guidance on processes and client expectations when needed

What We're Looking For

• Proven experience in a senior client services or account-support capacity where relationships were central
• Outstanding written and verbal communication that builds confidence and clarity with varied audiences
• Strong organisational habits that allow effective prioritisation of multiple client needs
• A methodical approach to problem-solving and the ability to remain composed under pressure
• Comfortable working with client-management tools and standard office software
• Initiative balanced with teamwork, plus a genuine commitment to high service standards

Working at Glas

Glas is hiring for this role and offers a supportive team environment. Colleagues collaborate closely, share knowledge readily and focus on delivering steady value to clients, making Glas careers in London, London, City of an appealing next step for dedicated professionals.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.