Agente de Customer Support – Turno noche

Fudo invites applications for the Agente de Customer Support - Turno noche position based in Remote. This full-time opportunity centers on delivering responsive assistance to customers throughout the overnight hours as part of a dedicated support team.

About the Role

The Agente de Customer Support - Turno noche at Fudo plays a key part in maintaining high standards of service during the night shift. Working full time, the successful candidate will handle incoming requests after regular business hours, ensuring every interaction leaves customers informed and satisfied while collaborating smoothly with colleagues to uphold operational continuity in Remote.

Day-to-Day Responsibilities

• Respond promptly to customer questions and issues received through standard support channels during overnight periods
• Investigate concerns thoroughly, provide clear solutions or escalate them when additional expertise is required
• Document each interaction accurately in the relevant systems for tracking and future reference
• Maintain a calm, professional tone while managing multiple inquiries simultaneously under night-shift conditions
• Share updates with the wider team to support seamless handovers between shifts
• Identify recurring themes in customer feedback and contribute ideas for process improvements

Qualifications

• Proven ability to communicate clearly and empathetically in writing and speech
• Prior experience in a customer support or service role, preferably including night or irregular schedules
• Strong problem-solving skills and comfort working independently during overnight hours
• Familiarity with common ticketing or CRM tools used in support environments
• Reliability and availability to commit fully to the night-shift schedule associated with the Agente de Customer Support - Turno noche role
• Organized approach to documenting cases and following established procedures

Why Join Fudo

Fudo is hiring for this role and offers a supportive team environment where dedicated professionals can grow their skills while contributing to excellent customer experiences.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.