Senior Account Manager (m/w/d)

About This Opportunity

We are representing a fast-growing mobility technology company in the DACH region that is building out its B2B account management function from the ground up. As one of the first Senior Account Managers to join this newly structured team, you'll have genuine commercial ownership over a portfolio of strategic clients and shape how this role operates within the organization.

This is not an administrative account management position. You'll drive revenue retention, expand existing relationships into new locations, and upsell additional services—all while reporting directly to the Team Lead Account Management.

Responsibilities

• Own an end-to-end portfolio of strategically important B2B clients with clear account plans that map decision-makers and maintain relevance at each account
• Develop proactive expansion strategies with the sales team for each account, from location analysis through business case development to targeted outreach
• Identify upsell opportunities at existing sites early and independently convert signals into signed contract amendments
• Conduct regular strategic business reviews with clients, analyzing developments and maintaining forward-looking oversight of your entire portfolio's performance
• Serve as the primary trusted advisor for your clients on both commercial and operational matters, bringing in Customer Success for complex technical or capacity issues
• Manage accounts using hard KPIs (revenue development, NPS, CSAT, health scores) and act proactively before risks become cancellations
• Function as the central interface between tech, product, operations, and sales teams, acting as the final internal escalation point before leadership involvement
• Mentor and support the development of junior and mid-level colleagues, actively sharing your expertise

What We're Looking For

• 5+ years of B2B account management experience with a demonstrable strong track record
• Commercial expertise: mastery of pricing logic, contract negotiations, and business cases based on solid customer data rather than intuition
• Ability to connect customer needs with business objectives, including delivering a well-reasoned "no" when necessary
• Full ownership mentality with direct communication of target deviations accompanied by concrete solution proposals
• Data-focused approach with disciplined CRM usage (HubSpot experience is a plus); comfortable reading health scores and location data to derive clear actions
• Translator skills: ability to quickly understand complex product and system environments and translate technical setups so non-technical decision-makers can easily say yes
• Resilience and prioritization: remain composed in tough commercial conversations and consistently prioritize tasks by impact and value
• Languages: German and English at negotiation level (C1+); additional languages advantageous
• Willingness to work in a hybrid model: 3 days office in Munich, 2 days remote, plus regular on-site meetings with clients across the DACH region

How We Work With You

Get A Job.ai represents this confidential client exclusively for this position. When you apply through our platform, one of our specialized recruiters will screen your application and coordinate all communications with the hiring company. We manage the entire process on your behalf—from initial screening through offer negotiation.

Important: Please apply only through Get A Job.ai. Do not contact the client directly, as we are their exclusive recruiting partner for this role.

Work Setup & Benefits

• 40 hours per week with flexible working hours and trust-based time management
• Hybrid model: 3 days in the Munich office (Neue Balan location), 2 days remote
• Permanent employment contract with attractive fixed salary plus performance-based bonus
• Clear development paths available as either specialist (Expert) or leadership (Team Lead)
• 29 vacation days, team events, IT equipment of your choice, company pension scheme, Urban Sports Club membership, meal allowance, weekly team lunch
• EU workation option available
• Ambitious team of currently 5 colleagues in a fast-paced growth environment

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work with our clients to ensure fair and equitable recruitment processes.