Senior Account Manager

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential loyalty marketing organization in their search for a Senior Account Manager. This is a remote position based in the United States, offering the opportunity to lead enterprise client relationships for a company that partners with recognized global brands.

In this role, you'll serve as the primary day-to-day client partner, coordinating cross-functional teams and ensuring seamless delivery of loyalty strategy, gamification, and technology platform initiatives. You'll act as a trusted advisor while managing operations, priorities, and communications across complex client engagements.

Responsibilities

• Serve as the primary operational lead and day-to-day client partner, managing priorities, timelines, dependencies, and communications across multiple workstreams
• Deliver strategic insights and recommendations as a trusted advisor with deep understanding of client business objectives and loyalty programs
• Own client planning cadence including 90-day planning, regular touchpoints, executive check-ins, and business reviews
• Prepare meeting agendas, contact reports, client presentations, weekly updates, and other client correspondence
• Develop and operationalize account plans and strategic roadmaps across loyalty strategy, gamification, and technology platforms
• Lead coordination for gamification initiatives from concept through launch, partnering with strategy, creative, development, and QA teams
• Translate client business needs to platform capabilities, identifying optimization opportunities and coordinating technical requests
• Partner with analytics teams to translate loyalty insights into actionable recommendations for member engagement and program optimization
• Manage client requests, scope changes, risks, and issues through resolution with clear, timely communication
• Own project estimates, timelines, and resource plans to ensure on-time, in-scope delivery
• Support account financial health through resource allocation, forecasting, invoicing, and growth opportunity identification

What We're Looking For

• Bachelor's degree in Marketing, Business, Communications, or related field
• 5+ years of experience in loyalty, marketing, client services, or technology-enabled marketing
• Demonstrated experience as day-to-day client lead for complex enterprise accounts or programs
• Understanding of general marketing principles required; loyalty and gamification experience strongly preferred
• Experience coordinating complex cross-functional initiatives across strategy, creative, and technology teams
• Proven ability to manage multiple projects simultaneously while effectively prioritizing deliverables and deadlines
• Confident verbal and written communication and presentation skills
• Highly organized, detail-oriented, and outcomes-driven with strong project management skills
• Self-motivated with ability to work independently and apply sound judgment in fast-paced environments
• Strong technical aptitude to understand loyalty platforms, SaaS products, and martech ecosystems
• Strategic and tactical marketing experience across multiple channels and customer journeys
• Ability to understand performance metrics and partner with analytics teams to communicate insights
• Foundational understanding of financial business principles and customer data concepts
• Resourceful, solutions-focused attitude that adapts well to change
• Ability and willingness to travel periodically for client meetings, workshops, and business reviews

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please note that all applications should be directed through Get A Job.ai—do not contact the employer directly, as this is a confidential search.

Our client offers a remote-first work environment with flexible time off, company holidays, and a comprehensive benefits package focused on professional growth and personal well-being.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome candidates of all backgrounds and work with client organizations that value diversity and equal opportunity employment.