Renewal Manager

About This Opportunity

We are representing a confidential information services client in a search for a Renewal Manager based in the United States (Remote). This role is critical to the retention and growth strategy of a subscription-based business, anchoring contract administration, renewal workflows, and client relationship management for a small, high-impact team.

You'll own the operational engine behind renewals—managing timelines, tracking risk, coordinating with account directors, and ensuring nothing slips through the cracks. You'll also personally manage a book of lower-touch, marketing-supported accounts, handling renewals, onboarding, training, and pricing conversations with professionalism and care.

Responsibilities

• Own contract administration and renewal workflows across the team's portfolio; manage renewal calendars, keep account directors on task, and partner with operations on contract updates and amendments
• Monitor engagement and usage signals to flag retention risk early and coordinate with client success on mitigation strategies
• Serve as account manager for a dedicated book of on-demand clients—managing renewals, auto-renewals, pricing discussions, and account planning
• Deliver onboarding and training support to client users in partnership with client success, positioning product value and activating new licenses
• Maintain rigorous Salesforce documentation: log all renewal conversations, track opportunity status, and ensure transparency on account health and risk
• Support account hygiene practices including user activation/deactivation, surfacing upsell opportunities, and coordinating billing contact updates with finance

What We're Looking For

• 2+ years of contract administration or renewal management experience (required), ideally in a B2B subscription environment
• Background in client success management is a strong plus
• Skilled at keeping others on task—diplomatically coordinating workflows, tracking deadlines, and following up persistently
• Detail-oriented with strong Salesforce hygiene and documentation practices that ensure visibility on account status and risk
• Client-focused communication skills: comfortable with value positioning, handling renewal objections, and navigating cancellation conversations professionally
• Highly organized with the ability to manage a personal book of accounts alongside team-wide renewal coordination
• Bachelor's degree in Business Administration, Public Policy, Marketing, or related field, or equivalent experience
• Comfortable working effectively in a remote environment

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will screen your application and conduct an initial interview. If there's a strong mutual fit, we'll submit your profile to our client for consideration. Please do not attempt to contact the client directly—all communication and coordination will flow through our talent team to ensure a professional and confidential process.

Pay

Pay details will be discussed during the screening process and are competitive with the market for this level of experience and responsibility.

Equal Opportunity: Get A Job.ai is committed to inclusivity and equal opportunity. We evaluate all candidates based on relevant skills and competencies, and we encourage applications from individuals of all backgrounds and experiences.