REMOTE Loan Servicing Quality Assurance Analyst

Carrington is seeking a Loan Servicing Quality Assurance Analyst to join our team in the United States. This full-time position offers an opportunity to apply analytical and testing expertise to ensure compliance across our loan servicing operations.

Position Summary

As a Loan Servicing Quality Assurance Analyst at Carrington, you'll play a critical role in validating loan servicing processes against regulatory requirements and internal standards. Your work will encompass compliance testing, process remediation evaluation, and loan data analysis across the complete loan lifecycle. You'll report findings, maintain detailed documentation, and work with loan servicing teams to ensure all operations meet federal, state, and investor-specific guidelines.

Core Duties

• Assess document provisioning and remediation plans, identifying items requiring clarification or revision
• Review and validate process improvements submitted by servicing teams for compliance adequacy
• Create and maintain comprehensive documentation of processes, reports, and procedures according to departmental standards
• Execute testing protocols for low and medium-risk findings, verifying successful implementation of corrective actions
• Flag exceptions identified during testing and escalate observations outside testing scope to management
• Secure management approval for completed testing as required by department procedures
• Analyze loan data to validate outcomes and communicate test results to business units
• Conduct assigned recurring testing and scheduled compliance validations
• Research internal and external audit findings, develop initial responses, and coordinate timely submissions to relevant parties
• Track assignments and maintain status updates using SharePoint and loan servicing systems
• Escalate compliance concerns and risk issues to management while maintaining data integrity and confidentiality
• Perform additional duties as assigned

Skills & Qualifications

• High school diploma required; bachelor's degree or equivalent professional experience strongly preferred
• Minimum three years of experience in mortgage or loan servicing
• Minimum two years of hands-on experience in quality assurance, data analysis, testing, and reporting
• Solid understanding of mortgage industry terminology, servicing timelines, and default procedures
• Proficiency with loan servicing technology platforms for data research and validation
• Strong working knowledge of Microsoft Office suite; intermediate Excel skills
• Excellent analytical and problem-solving abilities with strong collaboration skills
• Effective time management and organizational skills
• Ability to remain adaptable and meet tight deadlines in a fast-paced environment
• Capacity to accurately recall, understand, and convey routine factual information
• Strong written and verbal communication skills

Working at Carrington

Carrington Mortgage Services, part of The Carrington Companies, delivers comprehensive mortgage loan servicing and customer support throughout the complete loan lifecycle. Our mission is to provide exceptional customer service alongside innovative solutions that strengthen the homeownership experience. We invest in our team members through ongoing professional development and a supportive workplace culture.

We offer a competitive benefits package including comprehensive healthcare coverage, a 401(k) plan with a 50% match on the first 4% of contributions, access to wellness discounts across fitness, dining, and retail partners, customized training programs to support career advancement, employee referral bonuses, and educational reimbursement. Employees are also invited to participate in community initiatives supported by the Carrington Charitable Foundation.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.