Receptionist

Specsavers - Receptionist - Worthing, West Sussex, UK, UK

About This Position

We are currently seeking a Receptionist to join our team at Specsavers in Worthing, West Sussex, UK, UK. As a Receptionist, you will be the first point of contact for our customers and colleagues alike. Your role will include answering phone calls and general enquiries, triaging patients, and supporting all aspects of audiology administration, such as updating and filing records, and managing appointments.

• Answering incoming phone calls and responding to customer inquiries
• Triaging patients for appropriate service or appointment scheduling
• Updating and maintaining patient records accurately and efficiently
• Managing appointments and ensuring smooth operations of the front desk area
• Assisting with general administrative tasks as required

Core Duties

Your day-to-day responsibilities will include:

• Welcoming customers and providing a warm, friendly reception experience
• Handling customer complaints and resolving issues promptly and effectively
• Assisting with the scheduling of appointments for our patients
• Maintaining accurate records and updating patient information as needed
• Supporting other team members in various administrative tasks

Who We're Looking For

We are looking for a highly organized, customer-focused individual with excellent communication skills. The ideal candidate will have:

• Previous experience as a Receptionist or similar role (preferred)
• A friendly and professional demeanor to engage with customers and colleagues alike
• Strong organizational and multitasking abilities
• Good knowledge of Microsoft Office applications, particularly Excel and Word
• Excellent attention to detail and accuracy in record-keeping

About Specsavers

Specsavers is a household name and a High Street staple. As part of our team, you will be working with a well-established and reputable company that values its employees. Our mission is to provide exceptional customer service while offering high-quality eye care services.

Apply Today

To apply for this position, please complete your application directly on this page. If you encounter any issues or are redirected, you will be able to finish submitting your application through our employer's application platform. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.