Project Manager for Customer Experience Operations (Any city, AZ, US, 99999)

About This Opportunity

We are representing a confidential healthcare technology organization seeking a Project Manager for Customer Experience Operations. This is a remote position open to candidates anywhere in the United States. Our talent team at Get A Job.ai is managing the search on behalf of our client, who delivers critical systems that support health and human services programs.

In this role, you will lead project management teams supporting large-scale healthcare technology initiatives. You'll coordinate cross-functional efforts, manage timelines and budgets, and ensure successful delivery of complex programs that serve vulnerable populations.

Responsibilities

• Lead one or more project management teams, breaking down complex technology programs and coordinating project staffing
• Drive project planning, tracking, and oversight by providing clear direction and deadlines to ensure quality deliverables
• Communicate with stakeholders at all levels, measuring and sharing project metrics and status; recommend program adjustments as needed
• Develop project schedules, program definitions, budgets, and objectives to ensure quality across all project phases
• Manage projects across non-direct reports, escalating risks quickly and implementing mitigation solutions
• Prepare detailed statements of work and support proposal efforts for new business development

What We're Looking For

• 5+ years of experience managing complex projects or programs through a full project management lifecycle
• 3+ years of Medicaid or Medicare experience strongly preferred
• Expertise with project management methodology; PMP certification highly valued
• Strong understanding of budget development, control methods, and project management software
• Ability to translate broader program objectives into clear, achievable project scope and milestones
• Leadership experience training, guiding, and mentoring junior team members
• Strong executive presence with excellent communication and presentation skills
• Ability to influence and motivate both direct and indirect networks to achieve project priorities

Position Details: Remote within the United States. Occasional travel may be required (0-10%). Video cameras are required for all interviews and initial orientation.

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your background and schedule an initial conversation. If there's a strong match, we will submit your profile to our client for consideration. We manage the process end-to-end and serve as your advocate throughout. Please do not contact the client directly—all communication should flow through our team to ensure the best outcome for your candidacy.

Pay

Pay details will be discussed during the screening process and are based on experience, skills, and geographic location.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We encourage applications from candidates of all backgrounds and work with client organizations that share our commitment to diversity and equal employment opportunity.