Patient Care Coordinator-(Medical Intake)

About This Opportunity

We are representing a confidential healthcare organization that operates dual-specialty clinical services. Our talent team is seeking a Patient Care Coordinator with medical intake experience to support their patient-facing operations. This fully remote role is based in the Philippines and offers an excellent opportunity to work with a patient-centered practice.

The position combines traditional healthcare coordination with modern patient service delivery, requiring someone who can navigate both clinical documentation and exceptional customer care across multiple service lines.

Responsibilities

• Greet and check in patients virtually, guiding them through intake processes with a welcoming and professional approach
• Schedule and confirm patient appointments efficiently while managing clinic flow across multiple departments
• Maintain and update patient records with accuracy, ensuring confidentiality and compliance with healthcare privacy standards
• Verify insurance eligibility, handle prior authorizations, and assist patients with coverage questions
• Assist with billing inquiries and payment processing, explaining costs and insurance coverage clearly
• Serve as primary point of contact for patients via phone, email, and messaging systems
• Prepare necessary forms and documentation for patient visits, ensuring pre-visit requirements are completed
• Provide basic patient education regarding procedures and follow-up care as directed by clinical staff
• Deliver post-treatment aftercare instructions and ensure patients understand recovery steps
• Support product recommendations and sales of clinical-grade items under specialist guidance
• Collaborate closely with clinical teams to ensure seamless patient care delivery

What We're Looking For

• Minimum 2 years of experience in healthcare or medical customer service settings
• Medical background or healthcare training is strongly preferred
• Strong English communication skills, both written and verbal
• Proficiency with medical scheduling software and Microsoft Office suite
• Detail-oriented with proven ability to multitask in busy clinical environments
• Knowledge of insurance verification and medical billing processes preferred
• Empathy and patience when working with patients who may be anxious about treatments
• Strong problem-solving skills with proactive approach to patient issues
• Excellent organizational abilities for managing records and schedules accurately
• Bilingual capabilities are a plus

Technical Requirements:

• Processor: Intel Core i5, Ryzen 5, or higher
• RAM: 16GB minimum
• Dual monitor setup required
• Noise-canceling headset and camera

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and ensure alignment with the role requirements. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication must go through our recruiting process to ensure proper consideration.

Pay

Compensation for this position will be discussed during the screening process and is competitive for the Philippines market.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from all qualified candidates regardless of background.