Customer Success Manager

About This Opportunity

We are representing a confidential agritech organization at the forefront of sustainability measurement and climate data collection across European food supply chains. Our client works with enterprise F&B companies to measure and reduce farm-level emissions through their primary data collection platform.

This Customer Success Manager role is based in Berlin and requires on-site presence five days per week. You'll own a portfolio of enterprise customers, driving project execution, farmer engagement, and long-term value realization.

Responsibilities

• Serve as the primary point of contact and trusted advisor for a defined customer portfolio, guiding clients through onboarding, data collection, verification, reporting, and reduction readiness milestones
• Plan, manage, and execute customer projects end-to-end, driving primary data coverage at scale through increased user engagement and data completion
• Act as first point of contact for agricultural users when needed, ensuring high data quality, clear milestones, and on-time delivery
• Design and deliver farmer-facing enablement programs, including digital webinars to drive participation, improve data quality, and build trust at the farm level
• Collaborate with Account Management to relay customer feedback and build trust-based relationships that drive long-term satisfaction, retention, and advocacy
• Partner with Product teams to translate practical farming knowledge and farmer needs into actionable product feedback and clear, farmer-facing recommendations

What We're Looking For

• Agricultural background through practical farm experience, agricultural studies, or prior work with agricultural users such as advisors or cooperatives
• Hands-on and detail-oriented approach with ability to thrive in fast-changing, early-stage environments while juggling multiple tasks
• Experience in Customer Success, Operations, or other fast-paced environments supporting or executing customer-facing processes end-to-end
• People-centric and proactive mindset with empathy, approachability, and clear communication skills while balancing customer outcomes and business priorities
• Comfortable working with data in Excel and digital platforms, with strong attention to completeness and consistency
• Fluent in German and English; additional languages (Polish, French, Portuguese, Spanish) are a plus
• Availability to work from the Berlin office five days per week

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and match it against our client's requirements. Once we identify strong alignment, we will submit your profile to the client for consideration. Please do not attempt to contact the client directly, as all communication is managed through our recruitment process.

Pay

Compensation details will be discussed during the screening process with our recruitment team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and works with clients who share our values of diversity and equal opportunity employment.