- Company: Get A Job.ai
- Location: Poland
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
Our talent team is representing a confidential technology infrastructure provider seeking a Customer Support Specialist for night shift operations in Poland. This role offers the opportunity to work with cutting-edge cloud, CDN, and hosting technologies while supporting a global user base.
Responsibilities
- Provide first-line technical support to customers and internal users via chat, email, and occasionally phone in English
- Deliver consultations on cloud computing, content delivery, hosting, and AI-powered services
- Diagnose and resolve technical issues through systematic troubleshooting
- Collect detailed information about customer incidents and escalate to higher-level support teams when appropriate
- Document support interactions and maintain accurate records
Schedule: This position operates on a rotating schedule of two consecutive night shifts (19:00-07:00, including a 1-hour break), followed by two days off.
What We're Looking For
Required qualifications:
- 1+ years of technical support experience
- Strong networking knowledge including TCP/IP, DNS, MAC addressing, ping, and traceroute
- Solid understanding of hardware and software diagnostics, including log analysis
- English proficiency at B2 level or higher
- Excellent customer advocacy and interpersonal skills
- Strong problem-solving capabilities and organizational skills
- Ability to explain complex technical concepts in clear, simple terms
- Team-oriented mindset with strong communication abilities
- Skilled at task prioritization in a fast-paced environment
Preferred qualifications:
- Experience with cloud platforms, content delivery networks, or hosting services
- Familiarity with Linux operating systems and API interactions
How We Work With You
Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and match you with the right opportunity. Once we identify a strong fit, we submit qualified candidates to our client for consideration. Please do not contact the client directly—all coordination happens through our team to ensure the best experience for everyone involved.
Pay
Compensation details will be discussed during the screening process based on experience and qualifications.
Equal Opportunity: Get A Job.ai provides equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in Poland
Poland, officially the Republic of Poland, is a country in Central Europe. It extends from the Baltic Sea in the north to the Sudetes and Carpathian Mountains in the south, and borders Lithuania and Russia to the northeast; Belarus and Ukraine to the east; Slovakia and the Czech Republic to the south; and Germany to the west. The territory has a varied landscape, diverse ecosystems, and a temperate climate. Poland is composed of sixteen voivodeships and is the fifth most populous member state of the European Union (EU), with over 38 million people, and the fifth largest EU country by land area
🇵🇱 Relocation safety for Poland: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Poland: 3.0% — via World Bank
GDP per capita in Poland: $28,420 — via World Bank
Consumer price inflation in Poland: 3.8% (annual) — via World Bank
Real GDP growth in Poland: 3.6% (annual) — via World Bank
Statutory minimum wage in Poland: €1,119/month — via Eurostat
Cost of living in Poland: 29.8% below the EU average — via Eurostat
Job vacancy rate in Poland: 0.7% — via Eurostat
Average hours worked per year in Poland: 1,776 — via OECD
About this role & career path
Traits that fit this role
- Attention to Detail
- Dependability
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Industry news
- I was a software engineer who couldn't get excited about AI. Now I'm studying to be a nurse. - businessinsider.com
- ‘AI code apocalypse’ hasn’t hit engineers as hard as the industry may think - IT Brew
- The Great Coding Reset: How AI is changing software engineering - businessinsider.com
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Computer & Mathematical occupations earn a national median of $98,769 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Support Specialist (Night Shift)
- Employer Get A Job.ai
- Location Poland
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 9, 2026
- Apply by October 10, 2026
- Country Poland
- Overview Full job description on this page (339 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Support Specialist
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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Occupation family: Customer Support Specialist
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