Operations (Ops) Team Lead

About This Opportunity

We are representing a confidential data services organization seeking an Operations Team Lead to oversee field operations teams across the United States. This is a leadership role where you'll manage day-to-day operations, develop field personnel, and ensure service excellence through process improvement and performance management.

Our talent team at Get A Job.ai is handling the full recruitment process for this position. You'll work with dedicated field resources and collaborate across internal and external stakeholders to drive operational excellence.

Responsibilities

• Manage a team of field operations resources, providing daily guidance and oversight
• Execute day-to-day operations following established standard operating procedures
• Identify knowledge gaps and provide coaching, mentoring, and professional development to field team members
• Conduct periodic performance reviews with teams and program managers
• Facilitate team meetings to share relevant information and updates
• Collaborate with colleagues to manage collective workload and coordinate logistics including coverage
• Serve as a subject matter expert on regional issues and operational concerns
• Build and strengthen relationships with internal customers and external vendor/partner organizations
• Participate in weekly and monthly business review meetings with stakeholders
• Gather, analyze, and present reporting details and status reports (weekly, monthly)
• Support special projects including invoice verification and metrics reporting
• Provide resource planning support including work plan allocation, management, and logistics
• Assist in creating and maintaining resource forecasts for vendor/partner sourcing
• Ensure adherence to quality, safety, and financial controls
• Monitor performance trends and implement corrective actions to meet SLA targets and ensure customer satisfaction
• Provide continual service improvement and service assurance support
• Drive service improvement programs and initiatives
• Ensure root cause analysis contains proper methodology, documented actions, and effective corrective measures
• Escalate performance and functional issues to management as needed

What We're Looking For

• Proven experience as a people manager or operations lead
• Strong written and verbal communication skills
• Ability to work at a fast pace and manage high email volume while remaining interruptible for urgent issues
• Excellent people management skills including effective communication, rapport building, setting clear expectations, and providing constructive feedback
• Self-motivated with a proven track record of success
• Team player who is willing to assist when and where needed
• Ability to analyze data and establish measurable action plans to improve performance
• Willingness and ability to travel as required

How We Work With You

When you apply through Get A Job.ai, one of our experienced recruiters will screen your application and qualifications. If there's a strong match, we'll submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all communication must flow through our recruitment team to ensure a smooth process for everyone involved.

Pay

Compensation details will be discussed during the screening process with our recruitment team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and works with clients who value diversity. We encourage applications from candidates of all backgrounds.