- Company: Twin Health
- Location: US
- Salary: $43,680–$49,920/yr
- Full Time
- US
- $43,680–$49,920/yr
- Apply on company site
- $43,680–$49,920/yr
Twin Health at a glance
twinhealth.comSEC filings mentioning "Twin Health": 10 — search EDGAR
Twin Health is hiring for a temporary, full-time Member Support Associate position serving English and Spanish-speaking members throughout the United States. You'll support members using our AI-powered Digital Twin platform designed to help them manage and overcome type 2 diabetes, obesity, and other metabolic conditions.
About the Role
As a Member Support Associate, you'll be instrumental in helping our diverse member community get the most from Twin Health's innovative metabolic health program. This full-time temporary role connects directly with members pursuing meaningful health transformation, offering guidance, troubleshooting, and encouragement in their preferred language.
What You'll Do
- Handle member support requests in English and Spanish via phone, email, and chat channels
- Guide members through account setup and teach them how to use our Digital Twin technology
- Answer questions about managing type 2 diabetes, obesity prevention, and metabolic wellness
- Diagnose and resolve technical problems; escalate issues beyond your scope to the appropriate team
- Track and document all member interactions and provide constructive feedback to improve our support
- Deliver culturally sensitive, compassionate support to members at various stages of their health journey
- Share member feedback and trends with leadership to inform product and service enhancements
What We're Looking For
- Full professional fluency in English and Spanish (speaking and writing)
- Prior experience in customer support, healthcare support, or a similar service role
- Excellent communication skills with the ability to translate health concepts for members of varied backgrounds
- Genuine compassion for people managing chronic health conditions
- Comfort adopting and mastering new technology platforms
- Dependability, integrity, and a professional approach to member interactions
- High school diploma or equivalent; certifications in healthcare or customer service are a plus
About Twin Health
Twin Health combines artificial intelligence with personalized digital health to address the metabolic disease epidemic. We use advanced AI to create a unique, evolving metabolic model for each member—informed by their continuous health data streams—enabling precision guidance for preventing and reversing type 2 diabetes, obesity, and related conditions. We're the only company focused exclusively on using Digital Twin technology for metabolic disease management.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit www.adzuna.com.
Explore Twin Health online
Working in US
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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