Medical Virtual Assistant – Ophthalmology Experience

Snapscale is seeking a Medical Virtual Assistant with hands-on experience in ophthalmology to join our team in the Philippines and support US-based eye care clinics. This full-time position emphasizes insurance coordination, appointment management, and clinical documentation to ensure patients receive seamless, compliant care.

About This Position

This Medical Virtual Assistant role bridges patients, insurance companies, and the clinical team at US ophthalmology practices. You'll handle insurance-related tasks including eligibility checks, benefit reviews, and authorization processing while coordinating patient appointments and maintaining detailed clinical records. Your contributions ensure patients can access timely care while the practice stays operationally efficient and compliant with healthcare regulations.

Core Duties

• Check patient insurance policies to confirm what vision and medical services are covered, including patient out-of-pocket costs such as copays and deductibles
• Prepare and submit authorization requests to insurance companies for procedures and treatments requiring pre-approval
• Call insurance carriers to clarify coverage questions, dispute eligibility issues, and record findings in the practice management system
• Receive patient phone calls, book appointments, adjust scheduling as needed, confirm upcoming visits, and answer routine patient questions
• Enter and maintain patient medical records using the electronic health record platform with accuracy and completeness
• Work with the clinic team to resolve insurance questions, respond to last-minute insurance concerns, and handle scheduling adjustments
• Protect all patient and insurance information according to HIPAA requirements and the clinic's confidentiality policies

Who We're Looking For

• Direct experience working within US-based ophthalmology clinics or supporting eye care physicians (required)
• Demonstrated expertise in insurance verification and managing authorization workflows
• Hands-on experience with electronic health record and electronic medical record software
• Experience scheduling patient appointments and sending appointment confirmations
• Background answering patient phone calls and providing telephone-based patient support
• Knowledge of how vision insurance and medical insurance plans structure copays, deductibles, and covered services
• Experience negotiating with insurance companies to resolve coverage questions and authorization issues
• Medical billing and coding background (preferred but not required)
• Strong spoken and written English proficiency
• Excellent interpersonal and patient communication abilities
• Exceptional organizational skills, attention to accuracy, and ability to prioritize multiple concurrent tasks
• A dedicated workspace and reliable high-speed internet connection

Why Join Snapscale

Snapscale invests in team members who uphold excellence in healthcare support. We offer an attractive compensation and benefits package that includes health insurance coverage through an HMO plan, compensation aligned with market rates for the role, legally mandated benefits, an additional 13th month compensation payment, extra pay for night shift hours, a monthly internet allowance, bonuses for perfect attendance, annual salary adjustments, and advancement opportunities as you develop your skills and experience with the company.

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.