IT Support Specialist 2nd Level (m/w/d)

About This Opportunity

We are representing a confidential technology organization in Munich seeking an IT Support Specialist for second-level technical support. This is a full-time, permanent position starting as soon as possible. Our client operates across multiple locations and subsidiaries, requiring robust technical support infrastructure.

Responsibilities

• Provide second-level technical IT support for employees across main offices and connected branch locations
• Ensure smooth operation of client infrastructure by analyzing and resolving technical issues
• Independently process service requests and develop sustainable solutions within the client environment
• Act as a competent point of contact supporting users with complex IT problems while maintaining high service quality
• Contribute to optimization of operational IT processes and support workflows

What We're Looking For

• Completed vocational training as IT Specialist for System Integration, Digital Management Specialist, IT Systems Technician, or comparable qualification
• Professional experience in roles such as IT System Administrator, IT Support Specialist, IT Service Desk, or IT Administrator
• Strong knowledge of Microsoft operating systems, Microsoft Office, network technology, and client/hardware environments
• Experience with software distribution tools (such as Matrix42 Empirum), ticketing systems, and remote support is advantageous
• Structured working approach with strong service orientation
• Very good German and English language skills

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team conducts initial screenings to understand your experience and career goals. We then present qualified candidates to our client for consideration. Please do not attempt to contact the employer directly, as all communication is managed through our recruitment process to ensure a professional experience for everyone involved.

Pay

Compensation details will be discussed during the screening process and are based on the applicable collective bargaining agreement and your experience level.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes applications from all qualified candidates regardless of background.