INTL CX Ops Support Specialist – London

Skims is hiring an INTL CX Ops Support Specialist - London for its London Office in London, United Kingdom, inviting a proactive professional to strengthen international customer operations as a full-time team member.

Position Summary

This full-time INTL CX Ops Support Specialist - London role at the London Office sits at the core of EMEA growth for Skims. You will connect frontline customer support with the fulfilment, logistics and operations groups that shape every order journey. The position involves digging into escalations, clearing complex operational bottlenecks, handling carrier and warehouse exceptions, assisting fraud and claims workflows, and collaborating across teams so customers experience fewer disruptions. Success depends on analytical thinking, clear organisation, a genuine customer focus and the capacity to juggle several high-priority matters inside a rapidly expanding international business.

Your Responsibilities

• Investigate and resolve escalated customer-experience cases that span fulfilment, logistics and retail support.
• Manage carrier exceptions and fulfilment issues while tracking root causes and permanent fixes.
• Support fraud-prevention routines and claims handling with accurate documentation and follow-through.
• Partner with operational, support and regional colleagues to streamline processes across the EMEA region.
• Identify recurring pain points and recommend practical improvements that scale with business growth.
• Maintain clear records across systems so managers can monitor performance and service quality.

Qualifications

• Demonstrated strength in organised problem-solving within customer-operations or logistics environments.
• Ability to navigate ambiguity and coordinate work across several teams and tools.
• Customer-first mindset combined with solid analytical and prioritisation habits.
• Comfort operating in a fast-paced, high-growth setting while managing multiple concurrent demands.
• Excellent written and verbal communication skills suited to a London Office-based UK role.
• Prior exposure to fulfilment, carrier management or fraud/claims processes is advantageous for the INTL CX Ops Support Specialist - London vacancy.

About Skims

Skims designs technically advanced undergarments, loungewear, shapewear and everyday essentials that put comfort and elevated design within reach of everyone. As a global brand working at the meeting point of culture, invention and commerce, Skims builds its teams around creativity, collaboration and operational excellence, creating an inclusive high-performance setting where driven people deliver their strongest work while the company expands its international footprint.

How to Apply

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