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Be ready to walk through a messy CX escalation you resolved: what broke, who you looped in, and how you prevented a repeat. Expect scenarios on international shipping delays, returns exceptions, and balancing empathy with policy. Prepare concise examples of queue prioritization and process documentation.
Strong fit if you thrive in operational support—calm under volume, precise with systems, and collaborative across time zones. Less ideal if you want fully remote work or pure strategic CX design without day-to-day ticket and process support. Office presence in London is expected.
As an International CX Ops Support Specialist in London, a typical day centers on keeping cross-border customer-experience operations running smoothly. You would triage escalations from regional CX channels, update case and order workflows, coordinate with warehouse, logistics, and local market teams on fulfilment or returns issues, document process fixes, and hand off complex tickets with clear notes. Much of the work is queue-driven: monitoring SLAs, clarifying policies for international customers, and tightening handoffs so the same issue does not reappear.
Prioritize customer-ops tooling (ticketing, CRM, order systems), clear written English for escalations, and comfort with international order/returns policy. Build strength in root-cause notes, SLA awareness, and cross-team coordination. No certification family or paid cert resources were supplied for this listing.
No. The listing is for the London office (non-remote).
Supporting international customer-experience operations: escalations, order/process issues, and cross-team coordination rather than pure sales.
No certification family or resources were provided for this role in the data.
Website: skims.ac.in
Sher-i-Kashmir Institute of Medical Sciences, often abbreviated as SKIMS, is a government medical institute and tertiary-care teaching hospital located at Soura in Srinagar, in the Indian Union territory of Jammu and Kashmir. The institute functions under a special legislative framework and is governed by a Governing Body chaired by the Chief Minister of Jammu and Kashmir.
Public cache only — not an employee review.
Skims is hiring an INTL CX Ops Support Specialist - London for its London Office in London, United Kingdom, inviting a proactive professional to strengthen international customer operations as a full-time team member. Position Summary This full-time INTL CX Ops Support Specialist - London role at the London Office sits at the core of EMEA growth for Skims. You will connect frontline customer support with the fulfilment, logistics and operations groups that shape every order journey. The position involves digging into escalations, clearing complex operational bottlenecks, handling carrier and warehouse exceptions, assisting fraud and claims workflows, and collaborating across teams so customers experience fewer disruptions. Success depends on analytical thinking, clear organisation, a genuine customer focus and the capacity to juggle several high-priority matters inside a rapidly expanding international business. Your Responsibilities Investigate and resolve escalated customer-experience cases that span fulfilment, logistics and retail support. Manage carrier exceptions and fulfilment issues while tracking root causes and permanent fixes. Support fraud-prevention routines and claims handling with accurate documentation and follow-through. Partner with operational, support and regional colleagues to streamline processes across the EMEA region. Identify recurring pain points and recommend practical improvements that scale with business growth. Maintain clear records across systems so managers can monitor performance and service quality. Qualifications Demonstrated strength in organised problem-solving within customer-operations or logistics environments. Ability to navigate ambiguity and coordinate work across several teams and tools. Customer-first mindset combined with solid analytical and prioritisation habits. Comfort operating in a fast-paced, high-growth setting while managing multiple concurrent demands. Excellent written and verbal communication skills suited to a London Office-based UK role. Prior exposure to fulfilment, carrier management or fraud/claims processes is advantageous for the INTL CX Ops Support Specialist - London vacancy. About Skims Skims designs technically advanced undergarments, loungewear, shapewear and everyday essentials that put comfort and elevated design within reach of everyone. As a global brand working at the meeting point of culture, invention and commerce, Skims builds its teams around creativity, collaboration and operational excellence, creating an inclusive high-performance setting where driven people deliver their strongest work while the company expands its…
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