CX Manager, Customer Trust & Risk Operations

Join Skims in the full-time CX Manager, Customer Trust & Risk Operations role based at Los Angeles HQ, where you will drive protections for the brand while elevating every legitimate customer interaction.

Position Summary

The CX Manager, Customer Trust & Risk Operations at Skims Los Angeles HQ spearheads work that guards against deceptive schemes, improper use, transaction exposures, and avoidable process shortfalls without reducing convenience for genuine buyers. The position blends customer service priorities with scheme defenses, secure payment handling, data exploration, and technical systems. Success requires comfort examining information closely, guiding external partner ties, preparing investment rationales, and shaping expandable plans that weigh service quality against necessary safeguards. As Skims grows internationally, this leader advances defenses targeting deceit and misconduct, surfaces fresh hazards, improves daily workflows, and unites colleagues across teams to install measures that shield both shoppers and the organization.

Key Responsibilities

• Direct programs that reduce exposure to fraudulent activity, misuse of services, payment vulnerabilities, and operational shortfalls for Skims
• Review performance data and patterns to surface risks and shape decisions inside Customer Trust & Risk Operations
• Supervise relationships with specialists who support fraud controls and payment integrity
• Prepare clear business justifications for tools and approaches that strengthen protective capabilities
• Refine internal processes so trust and risk handling remains efficient while supporting authentic customers
• Detect emerging threats linked to global expansion and adjust strategies in response
• Coordinate with peers in experience, analytics, technology, and related functions to deploy balanced solutions

Qualifications

• Demonstrated analytical strength paired with strategic vision and practical execution skills in trust or risk settings
• Solid ability to explore data sets and turn findings into actionable improvements for fraud and abuse prevention
• Experience guiding vendor partnerships that deliver fraud, risk, or payment technologies
• Track record of building persuasive cases for operational or technical investments
• Skill creating expandable frameworks that keep customer journeys smooth while limiting organizational harm
• Proven collaboration across service, payments, data, and technology groups inside a growing company

More About Skims

Skims develops progressive underwear, loungewear, shapewear, and everyday essentials. The brand raises expectations through inventive, comfort-focused goods that feature refined design available to everyone. Working where cultural currents, inventive thinking, and commercial activity meet, Skims redefines contemporary apparel on a worldwide stage. Its teams emphasize imaginative contribution, joint effort, and operational strength while nurturing an open, high-achieving atmosphere. Ambitious, inquisitive, and principle-led people find opportunities to perform at their highest level. Headquarters groups help form strategy, construct excellent infrastructure, and sustain multi-market expansion as the brand continues to grow globally.

Next Steps

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