Supervisor (Customer Experience) – 5th Avenue Flagship

Join Skims as a Supervisor (Customer Experience) at our 5th Avenue Flagship location in New York. This full-time leadership role offers the opportunity to shape customer experiences, mentor your team, and contribute directly to one of retail's most innovative brands.

Position Summary

As Supervisor at our 5th Avenue store, you'll lead the team on the sales floor with vision and purpose. You're the keeper of our customer-centric values—modeling exceptional service, driving results each day, and creating an environment where both customers and team members thrive. This role combines hands-on selling expertise with dynamic leadership, requiring you to elevate every interaction and every shift.

Key Responsibilities

• Drive daily sales performance and store operations while maintaining the high standards Skims customers expect
• Mentor and coach team members in real time, building their confidence and skills on the sales floor
• Lead by example by delivering outstanding customer experiences that reflect our brand values
• Support the store's operational needs—from scheduling to inventory to floor management—ensuring smooth, efficient daily operations
• Foster an inclusive, high-performing team culture that energizes both staff and guests
• Demonstrate leadership that inspires and develops those around you

Requirements

• Proven retail supervisory or lead experience with a track record of driving sales and customer satisfaction
• Strong communication and interpersonal skills; ability to motivate and develop team members
• Passion for customer service and a genuine enthusiasm for the Skims brand and product offerings
• Ability to work a full-time schedule, including flexibility for weekends and peak retail periods
• Leadership mindset with the ability to model our values and create positive team dynamics

About the Company

Skims is a solutions-focused brand redefining the future of essentials—from innovative underwear and loungewear to shapewear designed for real bodies and real life. Our 5th Avenue Flagship store represents our commitment to delivering transformative shopping experiences and building direct connections with our community.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.